What are the responsibilities and job description for the Financial Counselor position at Iowa Orthopaedic Center PC?
This position is a combination of an Insurance Specialist and Patient Accounts Receivables Representative. As the face of our finance department, this role helps Iowa Ortho remain financially stable and assists patients in finding ways to ensure timely payment for services. This role is involved in performing various routine collection and clerical functions by working with patients, family members, and visitors to ensure good internal and public relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive and process incoming calls regarding self pay and liability accounts as well as collection accounts
- Outgoing pre-collect calls to scheduled ASC patients for review of patient financial responsibility based on the estimated codes and charges for the scheduled event and patient education on this if needed
- Coordinate with coder and nurse on estimated procedure and procedure charge
- Investigate refund requests
- Register or update demographic information in the patient’s account when informed a patient is deceased
- Verify accuracy and detail of Bankruptcy notices including adjustment of any charges under the Bankruptcy time frame
- Follow Iowa Ortho procedure to close out patient accounts of deceased patients including submission of claim to Probate court if required
- Obtain surgery fee quotes and collect fees in advance for self pay surgeries
- Contact patients regarding delinquent accounts and arrange mutually acceptable payment schedules
- Compile delinquent accounts and forward to collection agency
- Work closely with several departments to ensure correct account information as well as relaying correct and helpful information to the patient or their guardian
- Provide timely and accurate information to front desk, surgery, and outpatient testing departments to ensure timely scheduling and treatment of patients
- Prepare Charge Estimate for scheduled events on Self-Pay patient accounts
- Assist with other tasks as directed
- Must be able to regularly attend work.
The ideal candidate for this role has:
- High school diploma or GED
- Prior experience with collections and the ability to handle collections professionally and empathetically
- Medical insurance background, preferred
- Medical terminology or coding terminology knowledge, preferred
- Excellent communication skills
- Experience/knowledge of state and federal collection laws
- Prior experience with payer remittance and balancing a patient account
- Basic computer skills; Microsoft Office Suite (Excel, Outlook, Word, etc.)
Why Choose Iowa Ortho?
At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:
- Innovation that Drives Positive Outcomes (I)
- Motivation for Exceptional Care (M)
- Passion for Quality in Everything We Do (P)
- Accountability Through Open and Honest Communication (A)
- Commitment to Continued Growth (C)
- Teamwork (T)
Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
Professional Growth: Opportunities for career advancement and continuous learning.
Join our team and be a part of our commitment to delivering gold-standard healthcare!
- Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.
Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.
Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
