Title Server | Part-Time | The Paramount Baltimore

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Server is responsible for welcoming guests, taking food and beverage orders, delivering orders accurately and efficiently, processing payments, and maintaining a clean and inviting service area. The ideal candidate is personable, organized, and committed to creating a positive guest experience from arrival through departure.

This role pays an hourly rate of $10.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

The Paramount Baltimore is a new entertainment venue located in Baltimore, Maryland, near M&T Bank Stadium and Camden Yards. The venue will host concerts, comedy shows, private events, and live performances, with a capacity of approximately 3,950 guests. The Paramount Baltimore will bring entertainment, dining, and event experiences to the city's growing entertainment district.

• Welcome guests promptly and provide friendly, professional service.
• Explain menu items, beverage selections, specials, and available options.
• Accurately take and enter orders into the POS system.
• Deliver food and beverages efficiently while ensuring order accuracy.
• Monitor guests' needs and provide timely refills, follow-ups, and assistance.
• Communicate special requests, allergies, and order modifications to the appropriate team members.
• Coordinate with bartenders, kitchen staff, runners, and management to ensure smooth service.
• Process guest payments accurately and follow cash-handling procedures.
• Maintain clean, organized tables, service stations, and guest areas.
• Follow all food safety, sanitation, and responsible alcohol service policies.
• Verify identification and follow applicable Maryland alcohol service requirements when serving alcoholic beverages.
• Assist with opening, closing, side work, and event setup as assigned.
• Handle guest concerns professionally and notify management when additional assistance is needed.
• Support special events and high-volume service periods while maintaining service standards.

• Previous serving, restaurant, or hospitality experience is preferred.
• Excellent communication, customer service, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and remain calm under pressure.
• Basic math skills and comfort using a POS system.
• Strong attention to detail and commitment to order accuracy.
• Ability to stand and walk for extended periods and carry food, beverages, and service supplies as needed.
• Must meet Maryland's legal requirements for alcohol service when applicable.
• Dependable, punctual, professional, and comfortable working as part of a team.
• Flexible scheduling may include evenings, weekends, holidays, and event-based shifts. Availability during busy entertainment periods is important.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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