Title Concessions Stand Lead | Part-Time | Mass Mutual Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Stand Lead is responsible for overseeing daily operations within an assigned concession stand. This role ensures efficient workflow, accurate inventory management, food safety compliance, and excellent customer service while providing leadership and support to stand staff.

This role will pay an hourly rate of $17.00 and is tip eligible.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2026.

The MassMutual Center features 100,000 square feet of flexible meeting space, plus an 8,000 seat arena and is located in Springfield, MA.

• Count, track, and manage inventory to ensure accurate stock levels.
• Follow and maintain cooking projections to minimize waste and meet demand.
• Assign tasks and delegate responsibilities to stand workers throughout the shift.
• Maintain cleanliness and organization of the stand at all times.
• Ensure all health department guidelines and food safety standards are followed.
• Verify that all stand processes and closing/opening procedures are completed correctly.
• Operate and troubleshoot computer systems, including point-of-sale systems and coupon processing.
• Assist with training and mentoring new employees.
• Work closely with and follow direction from the supervisor and management team.
• Lead by example to promote teamwork, efficiency, and professionalism.

• Previous food service or concessions experience preferred.
• Alcohol certification required.
• Strong organizational and leadership skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Basic computer skills and familiarity with POS systems.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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