Organization Overview:
Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.
We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:
Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all.
Drive and Embrace the Future: WE are proactive in our pursuit of excellence and work together to continuously evolve with adaptability
Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.
Always Own It: we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.
Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.
We offer a competitive compensation package including:
- Competitive Salary
- Liberal Paid Time Off
- Paid Parental Leave
- Health, Vision, Dental, and Pet Insurance
- 401K Match
- Student Loan & College Savings Match
- Tuition Reimbursement for Continuing Education
- On-site, Hybrid, and Remote work opportunities based on role requirements
Job Title: Manager of Referral Response
Location: Hybrid with ability to respond onsite to Altoona, Iowa or North Liberty, Iowa office locations
Exemption Status: Exempt
Schedule: Monday- Friday
Hours: 8am-5pm CST with weekends/nights/holidays as the schedule needs
Salary: $89,000 - $111,200
*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Job Title: | Manager of Referral Response | Work System: | Inspire the Gift |
Department/Group: | Referral Eligibility | Reports To: | Director of Inspire the Gift |
Location: | Hybrid (Altoona or North Liberty, Iowa) | Position Type: | Full-Time |
Exemption Status: | Exempt | OSHA Category: | II |
IDN Culture Statement: |
Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. |
Position Summary: |
This position is responsible for supervision and development of designated referral management staff. Daily activities include identifying and leading coaching conversations, support team growth, oversight of work system operational processes. |
Essential Functions and Performance Responsibilities: |
- Supervise the selection, training, development, and performance of the referral management team to retain a motivated professional workforce for IDN.
- Leads day-to-day operations with a primary focus on effective communication, timely coordination, service quality, and collaboration with physicians and hospital partners.
- Ensures referral management team members are appropriately responding to daily patient rounding and Level I and II responses.
- Ensures accurate and timely iTX documentation across the referral management team.
- Ensures compliance with hospital policy on brain death testing.
- Communicates needs, expectations, and outcomes to maintain optimal operational performance utilizing IDN Leadership Principles.
- Ensure compliance with industry regulations, guidelines, federal and state employment, and IDN policies.
- Accomplishes work system objectives through monitoring and analyzing data to maximize organ and tissue donation and identify trends and areas for improvement in Inspire the Gift
- Assist the Director with effective and efficient use of financial resources.
- Support the organizational strategic planning with the development of processes to meet organizational goals.
- Manage specific work process operational needs and self-schedule 20% in Referral Response Coordinator role. In addition, participate in leader on-call coverage.
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Position Qualifications and Education Requirements: |
- Associates degree in a healthcare, communications, or organizational leadership required. Bachelors preferred.
- Experience in a healthcare environment with a strong emphasis on communication, including navigating difficult or sensitive interactions with physicians, nurses, and ancillary staff, is required.
- Minimum of two-years of experience in organ procurement is preferred.
- Minimum of three-years in a leadership role is preferred.
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Skills and Abilities: |
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to participate in or conduct crucial conversations.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to provide excellent customer service to a diverse audience.
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Physical & Technical Requirements: |
- Duties of the position require travel or onsite response to execute essential job functions required in the facilitation of the donation process.
- Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
- Maintain a current valid driver’s license and be insurable through IDN’s insurance.
- Prolonged periods of sitting at a desk and working on a computer.
- Maintain availability for communication 24/7/365.
- Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.)
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Organizational Responsibilities: |
- It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
- Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
- All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.
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