What are the responsibilities and job description for the Mortgage Customer Service Representative- Tax/Escrow/PMI position at Iowa Bankers Mortgage Corporation?
Description
The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties:
Tax
Requirements
Required Education: High school diploma or general education degree (GED)
Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.
Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.
Required skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.
PIde8ff8c98ea1-25448-40775132
The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties:
Tax
- Research, review and prepare property tax payment files.
- Pay individual property tax parcels.
- Responds to emails sent to the inbox.
- Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
- Additional property tax related research & remediation.
- Individual Escrow Analysis – Perform individual analysis as needed
- Identify root cause of excess Escrow Shortages, Surplus and Significant Payment Changes
- Mass Escrow Analysis – Perform required mass analysis annually according to state matrix.
- New Loan – Perform new loan analysis as needed.
- New Construction / Mid-Year Analysis - Assist with NewCon mid-year review and analyze loans as needed.
- Waiving Escrow – To remove Property Taxes, Homeowners insurance and / or both to close escrow.
- Approve Escrow Analysis Statements and Refund Checks.
- Web Reports – Review reports showing additional website payments made to escrow for review / research and analyze as needed.
- Lock Box Report - Review reports showing additional payments made to escrow for review / research and analyze as needed.
- Escrow Overdraft Report – Research, reanalyze and send letter as needed.
- Insurance loss draft claims.
- Review and update Flood information including but not limited to exchange of information with flood vendors.
- Insurance Disbursements (HUB, MBA, MSP, ACH)
- Insurance Refunds
- RD Monthly Payment
- FHA Monthly Payment
- Reviews escrow & non-escrow hazard records and obtain updated documents as needed.
- Reviews and update hazard information utilizing OnBase work queues.
Requirements
Required Education: High school diploma or general education degree (GED)
Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.
Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.
Required skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.
PIde8ff8c98ea1-25448-40775132