Clinical Specialist

Company Overview

iotaMotion Inc, a privately held company based in Saint Paul, MN, was founded in 2015 by Otolaryngologists from the University of Iowa Hospitals and Clinics, which has been at the forefront of cochlear implant innovations for decades. Through robotic-assistive technology, we aim to standardize cochlear implant electrode insertion with the goal of improving outcomes and expanding access to the technology for both surgeons and patients.

The iotaSOFT® Insertion System is the world’s first and only FDA-authorized robotic-assisted cochlear implant insertion system. iotaSOFT®, designed by leading otolaryngologists, controls the speed of electrode insertion to minimize the force and force variation observed within the cochlea with traditional manual implant insertion technique.

IotaMotion’s vision and mission is to advance cochlear implant surgery, as well as future applications, beyond human capability. We aim to expand the value of robotic assistance to the broadest patient population possible by partnering with surgeons, healthcare systems and stakeholders to implement and develop robust iotaSOFT® robotic programs.

Position Overview

The Clinical Specialist (CS) will report to the Clinical Sales Manager (CSM) and be responsible for implementation, utilization, and expansion of the iotaSOFT® Insertion System for new and existing customers across an assigned geography and / or customer base. This requires several capabilities including the need to balance between tactical implementation of iotaSOFT® robotic programs and strategic decision making to increase utilization and create opportunities for expansion and cochlear implant program growth. The CS will be responsible for the installation, testing and troubleshooting of the iotaSOFT® Insertion System as well as surgeon and staff training, coordinating surgery schedules, and on-site clinical use support of iotaSOFT® procedures.

Essential Job Functions

• Work closely with the CSM to develop customer specific utilization and expansion plans to achieve quarterly revenue and procedure targets for the company
• Drive utilization through program launches, certification trainings, new surgeon trainings, surgeon re-trainings, OR staff in-services, and audiology education events
• Effectively communicate the clinical, economic, and strategic value of iotaSOFT® to key stakeholders through, technology trainings, presentations, meetings, in-services, marketing events, product demonstrations, and evaluations
• Ensure clinical case support and iotaSOFT® trainings are performed in accordance with iotaMotion’s quality management system (QMS) and company policies
• Responsible for the day-to-day coordination, communication, and documentation of account activities and tasks necessary to support procedures including logistics, inventory, training, reporting, and deployment of product updates
• Effectively work cross-functionally with iotaMotion Team members to deliver an exceptional customer experience
• Resolve customer issues or complaints, and relay customer feedback in a timely manner
• Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons

Requirements

• Bachelor’s degree required
• 1 years of experience in medical device sales / sales support or equivalent time in the operating room supporting surgeons
• Experience and/or interest in the ENT and/or surgical robotics space. Neuro / Cochlear implant and/or audiology experience a plus but not required
• Self-starter with ability to function in a rapidly evolving startup environment
• Ability to switch between strategic and tactical roles
• Strong critical thinking, problem solving and communication skills
• Must live near a major US airport
• Ability to travel up to 75% of the time to meet job responsibilities
• Maintain compliance with vendor credentialing services and health system vendor policies (which may require showing proof of vaccination against certain diseases including COVID-19)

iotaMotion is an equal opportunity employer and does not discriminate based on race, color, sex, age, disability, sexual orientation, gender, religion, marital status, or any other characteristic protected by law. We use E-Verify to confirm the identity and employment eligibility of all new hires.