Bilingual Customer Service & Logistics Coordinator

Job Summary:

IOR Direct Solutions is seeking a full-time, bilingual (English/Spanish) Customer Service & Logistics Coordinator to join our growing Operations team.

This position is ideal for someone who enjoys helping customers, communicating with people, and keeping shipments moving efficiently from pickup through delivery. You will serve as one of the primary points of contact for customers, providing shipment updates, tracking freight, resolving issues, and coordinating closely with our Operations and Warehouse teams.

In addition to customer service responsibilities, this role supports front desk operations and general office administration. We are looking for someone who is organized, proactive, detail-oriented, and able to thrive in a fast-paced logistics environment.

This is a 100% onsite position with opportunities for overtime.

Key Responsibilities:

• Serve as the primary point of contact for customers by phone and email, ensuring prompt and professional communication.
• Track inbound and outbound shipments and provide timely updates to clients.
• Coordinate pickup and delivery arrangements with carriers and warehouse staff.
• Interpret and summarize client instructions into clear, actionable tasks for the warehouse team.
• Verify shipping documents, inventory records, and shipment details before communicating updates.
• Investigate and resolve delivery issues or delays, keeping customers informed throughout the process.
• Maintain accurate records of client communications and logistics activities.
• Collaborate with internal teams to ensure customer expectations are met and exceeded.
• Escalate urgent or complex issues when needed while maintaining ownership of customer satisfaction.

Front Desk & Office Support

• Welcome customers, visitors or vendors.
• Answer and direct incoming phone calls.
• Manage incoming mail and deliveries.
• Maintain an organized reception area and conference room.
• Assist with filing and general administrative support.

Office Coordination

• Monitor office, and breakroom supplies.
• Organize storage areas and distribute office supplies.
• Coordinate office supply orders.
• Help maintain clean and organized common areas.

Requirements:

• High school diploma or equivalent; associate degree in logistics or related field is a plus.
• Fluent English and Spanish (spoken and written) is required.
• Previous experience in customer service, logistics or administrative support is preferred.
• Strong Microsoft Office skills (Excel, Outlook, and Word).
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional attitude and appearance.
• Dependable, punctual, and eager to learn.
• Team-oriented with a positive attitude.

Work Environment:

• Office-based, Monday through Friday. 8:00AM TO 5:00PM
• Overtime opportunities
• Fast-paced logistics environment requiring responsiveness and adaptability.

If you're motivated, customer-focused, and ready to build a career in logistics, we'd love to hear from you.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18