Compliance Operational Associate (f/m/d)

Job Purpose:

Oversight and handling of certain compliance and legal matters for IONOS Inc. and mail.com (1&1 Mail and Media) which includes issues related to customer compliance (i.e. trademark and copyright, complaints, civil and criminal subpoenas, search warrants and preservation letters and data privacy related requests). Monitor and maintain US risk management practice. Work closely with outside counsel and corporate legal teams in Germany on legal matters. Work closely with business leaders to educate, prevent, or resolve issues related to the company’s day-to-day operations.

Responsibilities:

• Field and properly process requests and notices from various law enforcement agencies, third party demands and requests, as well as legal threats and customer escalations.
• Supervise the intake of all legal cases through email, regular mail and customer database.
• Perform research via customer databases to assist counsel with litigation cases.
• Evaluation of litigation risk for all types of cases, with the help of counsel when needed.
• Responsible for making sure deadlines are met for copyright and trademark cases. In addition be responsible for deadlines for production of subpoenas and search warrants
• Manage US based risk management practice. Identify items for inclusion and ongoing review.
• Provide recurring compliance testing on risk management practice across the business
• Work with business leaders and decisions makers to improve processes/procedures with the goal of reducing future risk
• Prepare updates and/or presentations on risk profile/outages/successes to senior management
• Responsible for evaluating cases to determine compliance, research cases to determine course of action and handling until successful resolution
• Work with customer care and management on case resolutions for legal complaints or issues. Assist support teams with questions related to handling certain customer issues as they arise.
• Work with customer care management in making suggestions to cut down on the number of escalated cases and issues to minimize litigation risk.
• Provide guidance to the transfers department with domain disputes.
• Provide legal overview as necessary for annual financial reports for IONOS legal entities.
• Provide overview to new customer care agents of what the legal department handles and suggestions for how to handle customers or third parties with legal concerns.
• Gather, prepare and produce requested information for subpoenas and search warrants including communication with IONOS corporate office on technical requests (email, control panel logs, etc.)
• Develop, maintain and organize a database (Sharepoint) for all legal cases.
• Assist other members of the local compliance team with direction and guidance as needed.
• Perform notary duties when needed.
• Maintain Corporate Minutes book.
• Develop systems/methods for tracking and monitoring cases and workload.
• Review and approve invoices for outside counsel's charges on a monthly basis

Required Qualifications:

• 3 years functioning in a customer service, paralegal, compliance or related capacity.
• Strong skills in both Microsoft Office and Google Suite of office productivity tools
• Experience running projects from inception to oversight and execution resulting in a positive outcome.
• A candidate who is intellectually curious by nature and likes to ask probing questions.
• Excellent interpersonal and group communication skills to lead discussions
• High attention to detail and accuracy with strong organizational skills and the ability to meet strict deadlines.
• Strong analytical ability to synthesize and understand complex documents and the writing ability to produce the same.

Preferred Qualifications

• Bachelor’s degree in related fields such as criminal justice, pre-law, business or IT; and/or paralegal certificate.
• Notary training and certificate
• Knowledge of WHOIS and HOST lookups
• Understanding of the hosting and e-mail industry and compliance issues resulting from the same.

Physical Requirements and Working Conditions

• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis i.e. (3 times a week or more as needed)
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
• The ability to travel domestically and internationally as required on occasion

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate based on any status protected by law.

Job info

Location: Philadelphia
Type: Full-time
Category: Customer Service / Customer Management
Reference ID: 1205