What are the responsibilities and job description for the Strategic Account Manager, New York position at ION?
We’re looking for a high-impact Strategic Account Manager to own and grow relationships with some of the world’s leading financial institutions. If you thrive in complex enterprise environments, know how to navigate both the boardroom and the engineering floor, and have a track record of expanding major accounts, this role is built for you.
In this role, you’ll operate as an independent, end-to-end owner — partnering with executives, delivery, and engineering teams to protect and expand mission-critical accounts across banking, capital markets, and wealth/asset management.
What You’ll Do
Salary range disclosure as required by S9427A when hiring in New York.
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
In this role, you’ll operate as an independent, end-to-end owner — partnering with executives, delivery, and engineering teams to protect and expand mission-critical accounts across banking, capital markets, and wealth/asset management.
What You’ll Do
- Protect and grow flagship financial services accounts
- Identify whitespace opportunities and convert them into new SOWs
- Navigate enterprise procurement, budgeting, politics, and risk reviews
- Represent our firm to senior executives and technical leadership
- Operate with complete ownership and minimal oversight
- Consulting-grade professionalism with 5 years in Financial Services, fintech, Big Tech, FS consulting, or enterprise B2B tech
- Proven ability to manage strategic accounts with revenue & growth targets
- Strategic thinker who can also execute — balancing long-term account planning with day-to-day tactical action
- Executive-level communicator: comfortable with CIOs, CTOs, MDs, and senior stakeholders
- Demonstrated success driving expansion, cross-sell, and upsell within complex financial institutions
- A tech-literate operator who can work seamlessly with product, engineering, and delivery to translate capabilities into business outcomes
- Full end-to-end ownership: account strategy, pipeline creation, solution shaping, proposals, and contract negotiation
- 5 years managing strategic accounts in financial services
- Direct experience working with technology and engineering stakeholders (not just business teams)
- Ability to operate independently, set strategy, and drive progress without supervision
- Hands-on experience navigating procurement cycles, budgeting processes, and multi-stakeholder enterprise environments
Salary range disclosure as required by S9427A when hiring in New York.
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Salary : $140,000 - $180,000