What are the responsibilities and job description for the HOA Specialist position at ION Solar?
ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.
The HOA team contributes to Ion Solar by accurately and efficiently submitting HOA applications, following up with HOAs to obtain approvals, and communicating clearly with the customer.
Duties/Responsibilities:
- Submit all HOA applications within 24 hours of hitting the queue
- Follow up with accounts weekly to determine approval status
- Communicate with all customers in the queue weekly to provide updates and answer questions.
- Communicate with other departments clearly to determine what is needed to move the account forward.
- Maintain both personal and team email - respond to all communication within 48 hours.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to develop solutions to difficult problems
Education and Experience:
- A high school diploma or equivalent is required
- Customer service experience required
- Solar experience preferred
Working Conditions:
Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.
Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.
Compensation/Benefits:
- Competitive wages
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
Qualifications:#IND123