Customer Service/Customer Relation Support Representative

Company Overview:

Ion Solar Pros (iSP) is a dynamic and rapidly growing renewable energy company

committed to providing sustainable and cost-effective solar solutions. We are dedicated

to making a positive impact on the environment and empowering communities to

embrace clean energy alternatives. At iSP, we believe in fostering a collaborative and

innovative work environment where every team member plays a crucial role in our

mission to create a brighter, greener future.

Position Overview:

As a Customer Service Support Representative at Ion Solar Pros, you will be an essential

part of our customer-centric team, ensuring an exceptional experience for our clients.

The ideal candidate is passionate about renewable energy, possesses excellent

communication skills, and is committed to delivering top-notch service. This position

offers a unique opportunity to contribute to a sustainable future while building a

rewarding career in the solar energy industry.

Key Responsibilities:

Customer Interaction:

● Engage with customers via phone, email, and chat to address inquiries,

resolve issues, and provide information about our solar products and

services.

● Cultivate positive relationships with customers by actively listening to their

needs and providing accurate and timely assistance.

Problem Resolution:

● Investigate and troubleshoot customer concerns, providing effective

solutions and ensuring a seamless customer experience.

● Collaborate with cross-functional teams to address and resolve complex

issues, escalating as necessary.

● Work with sales representatives to coordinate scheduling and confirm all

necessary documentation required to complete a sale.

Product Knowledge:

● Develop a comprehensive understanding of Ion Solar Pros' products and

services to effectively assist customers and provide accurate information.

● Stay informed about industry trends and updates to enhance product

knowledge and customer support capabilities.

Documentation:

● Maintain detailed and accurate records of customer interactions,

feedback, and resolutions in the company's CRM system.

● Generate reports and analyses to identify common customer concerns

and contribute to continuous improvement initiatives.

Qualifications:

● Previous experience in customer service or a related field is preferred.

● Excellent communication skills, both verbal and written.

● Strong problem-solving abilities with a customer-focused mindset.

● Ability to work independently and collaboratively in a fast-paced environment.

● Familiarity with renewable energy and solar technology is a plus.

Pay Range:

The compensation for this position ranges from $21 to $25 per hour, commensurate

with experience and qualifications.

Benefits:

In addition to competitive pay, Ion Solar Pros offers a comprehensive benefits package,

including health insurance, retirement plans, and opportunities for professional

development.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Middlebury, CT 06762: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25