What are the responsibilities and job description for the ITM Teller - Full Time, Hybrid position at ION Financial MHC?
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a ITM Teller, you are responsible for:
Performing financial transactions accurately and effectively while adhering to set policies and procedures remotely through the Personal Teller machines. Assist in the Contact Center as needed.
Responsibilities:
- Process customer financial transactions accurately, efficiently, and courteously.
- Ensure company service standards are continually achieved in area of responsibility.
- Project a positive and highly professional image of the Bank by providing high quality customer service.
- Recognize and assume responsibility for contributing to the Bank’s strategic growth and service goals through excellent customer service, product knowledge and product referrals.
- Achieve established goals for the department.
- Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department.
- Balance daily work.
- Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations.
Education and Qualifications:
- High school diploma preferred.
One-year customer service and/or cash handling experience, or some comparable combination of education and experience.
- Bi-lingual, Korean speaking is a plus.
Benefits:
- Health Insurance (Medical, Dental Vision)
- 401k and Employer Match
- Life Insurance
- Disability
- HSA
- FSA
- Educational Assistance
- Wellness Programs
- Employee Assistance Program
- 15 Paid Time Off Days (Will be tailored to level)
- 11 Paid Holidays
- Job Shadowing
- Volunteer Opportunities