General Manager

IDH Alliance, DUNKIN' is searching for a dedicated, and results-driven Restaurant Manager to lead our team and ensure exceptional guest experiences every day. If you're a natural leader with a passion for motivating others and driving success, we want you to be part of our Dunkin' family!

We have a little secret to share... while everyone knows that America runs on Dunkin', Dunkin' runs on our incredible team members. Ready to run with us?

Why Dunkin'?

• Health, Dental & Vision Benefits – Comprehensive coverage for you and your family
• Bonus Structure – Earn up to $6,600 annually in performance-based bonuses
• Paid Time Off – Take the time you need to recharge and refresh
• Competitive Salary – Paid weekly, so you always stay ahead
• Career Growth Opportunities – We’re committed to career growth within the company

What We're Looking For:

• A welcoming, upbeat, and positive attitude to create a warm environment for both guests and team members
• A guest-focused leader who ensures an exceptional experience for every customer and cultivates a positive, motivated work environment
• A results-oriented leader who thrives in a fun, fast-paced setting while maintaining Dunkin’s high standards for food safety, cleanliness, and organization
• A team motivator who loves leading, coaching, and developing a diverse team
• At least 2 years of experience as a Restaurant Manager Quick Service/Fast Food industry.

Key Responsibilities:

• Lead & Inspire: Manage a team of employees, ensuring they are motivated, well-trained, and engaged in providing excellent guest service.
• Exceptional Guest Experience: Create a welcoming environment, ensuring every guest has a positive experience.
• Operational Management: Oversee daily restaurant operations, including inventory control, food safety, cleanliness, and adherence to brand standards.
• Staff Development: Lead training initiatives to ensure all team members understand their roles and responsibilities, and empower them to succeed.
• Financial Management: Monitor and manage restaurant costs, including labor, food, and supplies, and meet or exceed profitability goals.
• Maintain Cleanliness and Safety: Ensure compliance with all health, safety, and sanitation standards.
• Problem-Solving: Handle customer feedback, resolve issues promptly, and maintain a high standard of quality.

Qualifications:

• Experience: Minimum of 2 years of experience in a leadership role within a quick-service restaurant, ideally as a Restaurant General Manager or similar position.
• Skills: Strong skills in cost control, inventory management, scheduling, and employee training.
• Leadership: Ability to motivate, lead, and develop a diverse team, fostering a positive work environment.
• Customer Focused: A genuine desire to create a great guest experience and ensure team satisfaction.
• Adaptability: Comfortable working in a fast-paced environment and adapting to changing circumstances.

Physical Demands & Working Conditions:

• Standing for extended periods of time
• Repetitive motions including bending, stooping, and reaching
• Lifting up to 30 pounds
• Working in a small, fast-paced environment (may include wearing a headset for communication)