Senior Account Manager

Founded in 2012, Invisible North is a female-owned creative marketing agency headquartered in NYC with global reach. We are a team of culturally fluent account experts, strategists, creatives, designers, and producers pushing the limits of possibility. Together, we champion creativity and build thoughtful campaigns, experiences, and content that solve business problems and bring brands to life.

We are looking for a Senior Account Manager based in our NYC office to lead and orchestrate the of execution for our client's that deliver on project executional excellence and KPI’s.. The ideal candidate will be a culturally plugged-in strategic thinker and a passionate and communicative team member. This position will lead day-to-day functions of client service management with a focus on leading and supporting project teams and workflows to deliver the excellence that IN brings to all projects.

Additionally, this role will positively contribute to making Invisible North’s culture an envy of the industry, a studio that turns out jaw-dropping creative and design, and does so by upholding an inclusive, flexible, and giving work environment.

While our main office is located in DUMBO, Brooklyn, we work as a distributed team. For this role, we do prefer that part of your time be spent collaborating with the team in person in our Brooklyn office. This position is full-time with a 90-day entry contract.

Roles Responsibilities

Team Leadership

• Leads by example, promoting an environment that fosters collaboration and excitement for the work
• Sets the bar by leading with confidence and handling stressful situations with a calm and positive attitude
• Provides clear roles and responsibilities for any junior team members assigned to projects

Client Relationships

• Key client point of contact across mid-to-large-sized priority projects
• Seeks opportunities in the marketplace to gather information from various channels and stakeholders to understand the client's role in the marketplace and opportunities for greater work
• Business Development
• Responsible for organic growth against existing clients and portfolio
• Develops open dialogue with clients to discuss opportunities to upsell or provide support beyond current or existing projects

Project Development & Operations

• Co-Own (with Production) all project budgets and work with resourcing and department leads to align on forecasting and planning in accordance with work and project needs
• Build trusted relationships across internal cross-functional teams to lead the agency to deliver against all project deliverables and deadlines
• Support internal department leads in guiding clients through creative development and production processes from pitch through project recap and wrap-up
• Measure and report on the performance of brand/client initiatives, and develop insights to inform future strategies.
• Work with cross-functional partners to ensure that brand initiatives are integrated across all appropriate touchpoints.
• issues in the process and develop methods to improve

Strategic Planning

• Consistently stay up to date on news & trends impacting clients and relevant industries, and share with the larger account team through annual planning sessions and group presentations
• Works with senior account leadership to develop insights and savvy business planning to bolster creative ideas and experiential activations

Skills Qualifications

• Must have at least 5 years of relevant experiential experience working with major clients in an agency setting or similar work environment; 5-8 years of experience preferred
• Strong communication skills, both verbal and written
• Willingness to learn and grow in the client service industry and ultimately want to grow in this position
• Proven ability to multitask, prioritize, and manage time efficiently between accounts and projects AND thrive in fast-paced environments
• Proactive and looks for additional work or tasks to expand skill sets
• Polished, professional demeanor, and projects confidence
• Ability to work both independently and with multiple cross-functional teams
• Demonstrated a history of establishing effective working relationships across diverse teams
• Comfortable leading small teams and driving presentations and meetings
• Ability to synthesize information and effectively convey direction to cross-functional teams
• Based in NYC and able to work in office
• Able to travel to project locations and the IN Office as needed
• Availability to work occasional weekends and evenings as needed for specific projects (and to be made up with compensatory time off)

You Are

• Responsive – you take time to consider your actions to ensure you have thought through what is best for your projects, team, and clients
• Passionate - to grow the brand as much as the brand’s own managers
• Highly Organized – with the ability to take in large amounts of information, process information, and distill it into a thoughtful action plan for internal teams to action
• Analytical - with the ability to process learnings and feedback and develop assessments for the best ways forward for both internal and external teams
• Level Headed - able to voice creative thinking and problem-solving in constantly changing environments and team dynamics
• Strategic and Creative Thinker - with the ability to review work and catch potential issues and develop quick creative solves

Compensation

Full-Time Salary: $90,000 - $105,000 / year

*This is not a guarantee of compensation or salary, the final offer amount may vary based on factors including but not limited to experience and geographic location.

Benefits (once full time)

• Unlimited Paid Time Off (PTO)
• Paid parental leave
• Premium medical, dental, and vision plans
• 401(K) savings plan with match among other benefits
• Our Health Benefits Program includes 24/7 virtual care, Flexible Spending Accounts, and online mental health therapy
• Commuter benefits, long-term disability insurance, life and AD&D insurance, and supplemental life insurance
• A flexible remote/hybrid working model, with open access to IN’s Brooklyn office (DUMBO)
• Half-day Summer Fridays
• Company-sponsored internal events, workshops, summits, and learning & development

At IN, we acknowledge that to be a forward-thinking, culture-led agency, we must actively foster and uplift a multitude of perspectives, backgrounds, and ways of thinking within our team. We seek to work with those who are a culture add, not just a culture fit. We believe that the best ideas come from authenticity and that the unique passions, identities, and points of view of our team are what make us All IN.

IN is WBENC certified.

To apply, please submit your resume to jobs@invisiblenorth.com and indicate Senior Account Manager in the subject heading.