What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Invictus?
We’re hiring a Customer Service Representative to support our vibrant team in delivering top-notch service at community events, outreach programs, and live experiences. No prior experience is required—just bring your positive attitude, strong communication skills, and eagerness to learn, and we’ll provide the training to help you thrive.
This is more than a customer service role—you’ll be a key part of our community outreach, helping to engage attendees, support events, and ensure every interaction is memorable.
Key Responsibilities:
- Provide friendly, professional support to customers, participants, and event attendees
- Answer questions and share information about our organization, events, and campaigns
- Assist with event logistics, including setup, signage, materials, and supplies
- Support on-site event operations, including setup, coordination, and cleanup
- Collaborate with team members to ensure seamless event execution and excellent customer experiences
- Track engagement and collect feedback to improve future events and services
Qualifications:
- Strong communication and interpersonal skills
- Friendly, approachable, and confident interacting with the public
- Highly organized with keen attention to detail
- Thrive in a fast-paced, team-oriented environment
- Reliable, punctual, and professional
- High school diploma or equivalent
- Bonus: Experience in customer service, event support, hospitality, or volunteer work
What We Offer:
- Paid training and personalized mentorship
- Opportunities for career growth and advancement into management
- Supportive, inclusive, and collaborative team culture
- Flexible schedules and varied, hands-on workdays
- Competitive pay with performance-based bonuses
- Medical benefits
- The chance to make a meaningful impact at community events
