Title Insurance Client Solutions Manager

Investors Title Insurance Company

Chapel Hill, NC (hybrid)

We’re seeking a Client Solutions Manager to join our North Carolina Operations team and serve as a key bridge between our clients, agents, and internal teams. This is a high-impact role for someone who understands the world of loan closings or title searching and is energized by improving systems, workflows, and client-facing technology. If you enjoy blending industry expertise with process innovation in a fast-moving, service-focused environment, this opportunity could be the perfect fit.

Why You'll Love This Role

• Play a pivotal role in shaping best-in-class operational and client-service practices.
• Combine your title industry expertise with technology and process improvement initiatives.
• Work in an innovation-focused environment where your ideas directly enhance client experience and efficiency.
  
  

What You'll Do:

• Provide training, guidance, and ongoing support to clients using company platforms for title policy applications and related products.
• Collaborate with the software development team to share insights and recommend enhancements to client-facing tools and interfaces.
• Serve as a liaison between clients and internal teams by communicating feedback and driving improvements in service processes.
• Identify workflow enhancements related to order submission, data usage, and document creation to improve overall efficiency and accuracy.
• Manage client-specific preferences to ensure consistent, high-quality service delivery and strong relationship management.
• Promote adoption of software, technology, and best-practice workflows to streamline ordering, production, and policy delivery.
  
  

What We're Looking For:

• Minimum four years of experience in a real estate law firm, title agency, or related paralegal role.
• Strong proficiency with title production or closing software such as SoftPro, Qualia, or similar systems.
• Demonstrated success improving operational processes and driving workflow efficiency.
• Highly organized with the ability to prioritize, manage multiple initiatives, and maintain strong attention to detail.
• Excellent communication, problem-solving, and leadership skills.
• Strong interpersonal skills with the ability to build rapport and collaborate effectively across teams.
• Ability to travel within North Carolina as needed.
  
  

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal-opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, and other protected class characteristics.

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