Business Banking Relationship Manager

Job Responsibilities –

Works directly with the Retail Branch Network to develop, facilitate, and manage small business clients' lending needs. Research client businesses and provides prospective customers/clients with Business Banking services offered. Ensures Bank standards are met regarding loan quality.

Directly or indirectly manages a portfolio of Business Banking loans.

Collaborates with Branch Managers on related training in order to develop and grow Business Banking.

Proactively identifies and engages with potential Business Banking customers through networking, community involvement, and referrals.

Builds and maintains strong relationships with existing Business Banking clients, fostering trust and long-term partnerships.

Collaborates with sales and leadership to secure and retain Business Banking clients.

Collaborates with management on sales goals, planning, and forecasting as needed

Provides exceptional customer service, acting as a trusted advisor to clients and helping them navigate their financial decisions.

Makes cold/warm calls and multiple outbound calls to potential clients as necessary.

Understands client needs and offers solutions and support through a consultative process.

Closes sales and works with clients through the closing process as applicable.

Ensures that their work follows all applicable laws, regulations, policies, and guidelines.

Performs all other duties as assigned.

Education and Related Experience –

• Bachelor's degree in Finance, Accounting, or related field or equivalent experience preferred.

• 5 years of Business Banking or lending-related experience, preferably in a financial institution, required

• nCino Loan Origination System experience preferred

• High School Diploma or equivalent (GED) required.

Skills and Abilities –

• Strong working knowledge of small business or commercial loan documentation and commercial banking.

• Strong knowledge of lending services and related areas.

• Strong consultative sales skills.

• Must possess good verbal and written communication skills.

• Must possess good organizational and time management skills.

• Must possess the ability to perform detailed tasks with accuracy.

• Must possess good financial analytical skills.

• Must possess knowledge of computers and computer operations MS Office software.

• Must possess knowledge of standard office equipment including computer, typewriter, fax machine, scanner, and copy machine.

Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.

• Ability to operate a keyboard if required to perform the essential job functions.

• Ability to read and interpret a document.

• Ability to travel if required to perform the essential job functions.

• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship,” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled