Deposit Operations Specialist III

Job Function -

Ensures overall timely and accurate support for branch personnel and customer service inquiries. Adheres to various federal regulations by monitoring account activities and transactions. Researches and resolves complex customer inquiries. Provides system / application support to assist branch associates researching various issues that may arise.

Job Responsibilities -

Key resource involvement in special projects such as M&A, new product roll outs, new ATM's / ITM's

Coordinate and facilitate trainings as needed on deposit account requirements for branch staff as regulations change

Trains all incoming deposit operations employees on new tasks to ensure adherence to service levels and accurate information being distributed

Creates procedure manuals for the tasks and functions performed by Deposit Operations

Reviews the daily processing of exception items processing, which includes; NSF transactions, un-posted transactions, stop pays and incoming return deposited items.

Ensures ITM Deposit posting files are balanced with no posting exceptions.

Maintains logs for all ATM's, to include monitoring cash dispensed to ensure machines have adequate currency at all times. Place service calls as needed to ensure machines are functional.

Performs the necessary Deposit Exception tracking to ensure all accounts are CIP and BSA compliant.

Scans and indexes all documents into the banks image record retention application as necessary.

In compliance with Regulation E and Visa Rules, performs all the required procedures to process debit card disputes and compromised debit cards.

Monitors and reconciles the general ledger used for processing debit card disputes.

Responds and provides answers / resolutions to requests or inquiries received either through the departments email box or telephone.

Performs various account monitoring, maintenance, and monetary functions to include but not limited to adherence of Regulation D, Regulation CC, and adjustment requests.

Serves as a resource / mentor to assist branch associates in the proper opening, set-up, and titling of new accounts and provide basic support to the core application.

Ensures that own work complies with all applicable laws, regulations, policies and guidelines.

Prints and prepares various time sensitive customer communication notifications such as; CD renewals, change of address confirmations, deposit correction notices, wire transfer confirmation etc. for mailing each day.

Compiles monthly reporting for the Deposit Services Manager

Perform other duties as assigned.

Education and Related Experience -

• 5 years of experience in bank and branch operations required
• High School diploma or equivalent required.
• Associates Degree preferred.
• AAP Certification preferred.

Skills and Abilities -

Working Conditions and / or Physical Requirements -

EOE AA M / F / Veteran / Disabled