What are the responsibilities and job description for the Branch Manager I (LPO/DPO) position at Investar Bank National As?
Job Function –
Manages the day to day sales, service, and operations efforts of a retail banking LPO/DPO branch. Ensures branch operates in accordance with established policies and procedures. Services and deepens relationships with existing customers while attracting new deposit and loan customers. Achieves profitability goals as determined by management.
Job Responsibilities –
Interact with clients entering the location to exhibit expertise with the Bank’s digital capabilities and to determine client needs.
Uses marketing tools and digital capabilities to present offers and solutions to clients (ex: tablets, smart phone applications, website, ITMs, etc.)
Enthusiastically greets and interacts customers entering the location to determine client needs and appropriately transform service requests into referrals and/or sales.
Engages in business development activities and solicitation of new prospects while actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Consistently learns features and benefits of products in order to educate customers.
Serves as subject matter expert for branch products and processes.
Refers customers to appropriate departments and personnel as needed (ex: commercial/consumer lenders, etc.)
Provides superior service to resolve issues and respond to customer inquiries promptly and effectively.
Ensures organization of the branch, coordinating available resources for maximum results.
Ensures that the branch is in compliance with established Bank policies, procedures and applicable state/federal regulations while recommending and initiating corrective actions as necessary.
Contributes to the overall profitability of the branch to include implementing cost controls, income generation, branch marketing efforts and monitoring expenses to ensure compliance with budget.
Maintains good working knowledge of customer accounts and uses sound judgment when interacting with clients.
Participates and directs day to day operations for the branch which includes reviewing/acting on daily reports, ensuring the branch is maintained in a neat, clean and attractive manner and recommending redecoration or major repair/redesign of floor space as necessary.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits.
Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.
Education and Related Experience –
- Bachelor's degree in business or related field preferred.
- 5 years previous financial institution experience required.
- Previous management experience preferred.
Skills and Abilities –
- Must possess superior sales and service skills I order to present products/services while educating customers on using available digital capabilities (ex: ITM/ATM Mobile, Website etc.)
- May require standing majority of work day.
- Must understand and be able to articulate factors which drive branch financial performance.
- Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
- Must possess knowledge of computers and computer operations MS Office software
- Must possess good organizational skills
- Must possess ability to perform detailed tasks with accuracy
- Must possess ability to communicate thoughts clearly, both orally and written and communicate effectively with staff and organization-wide.
- Must possess ability to understand the concepts of needs based selling as it pertains to selling financial service products.
- Must possess ability to set targets, develop action plans, and measure results against the defined target goals.
- Must possess ability to embrace change and see it as an opportunity. Must be willing to express and support management’s ideas to affected staff.
Working Conditions and/or Physical Requirements –
- Ability to work under stress and meet deadlines.
- Ability to operate a keyboard if required performing the essential job functions.
- Ability to read and interpret a document.
- Ability to travel if required to perform the essential job functions.
- Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.
Equal Opportunity Employer/Veterans/Disabled