What are the responsibilities and job description for the System Support Engineer (Hybrid) position at INVAR Technologies?
About INVAR Technologies
INVAR Technologies is a growing Managed IT and Cloud Solutions Provider serving small and mid-sized businesses. We pride ourselves on exceptional service, responsiveness, and building lasting relationships with our clients.
We are seeking a motivated and customer-focused System Support Engineer to join our team. This role is ideal for individuals looking to build their IT career through hands-on experience supporting client environments, collaborating with experienced engineers, and developing both technical and professional skills in a supportive, growth-oriented environment.
Whether you are an early-career IT professional or looking to expand your experience in managed services, this position offers the opportunity to work directly with clients, gain exposure to a wide range of technologies, and contribute to meaningful technology initiatives.
Work Location: Hybrid – Primarily remote, with regular onsite client support across New Jersey (approximately 6-8 onsite visits per month).
Travel: Reliable transportation required (own vehicle or ride service acceptable)
What You’ll Do
As a System Support Engineer, you will support end users both onsite and remotely, assist with technical operations, and contribute to technology improvement initiatives. You will:
- Provide friendly and professional onsite desktop support to end users, along with our Experienced Onsite Engineer
- Assist remote technicians with onsite tasks (e.g., connecting hardware, following step-by-step instructions)
- Help with basic computer swaps and system upgrades (Windows 10/11)
- Conduct walkthroughs and assist in site surveys for network or equipment setup
- Perform light hardware tasks such as setting up printers, labeling devices, and plugging in phones
- Gather and communicate technical details clearly to the support team
- Create short visit summaries using provided templates
- Support internal technology improvement projects, including AI-powered workflows, process automation and operational efficiency initiatives
What We’re Looking For
- Prior experience in a customer-facing role
- Current student or recent graduate in Information Technology, Computer Science, or a related field
- Familiarity with basic IT concepts (training or coursework experience acceptable)
- Strong communication and interpersonal skills
- Professional, courteous, and eager to learn in diverse work environments
- Reliable and detail-oriented; able to follow directions and document tasks accurately
- Comfortable learning new systems and tools on the job
- Ability to travel within NYC and Northern NJ ~2 days per week
- Access to reliable transportation
Nice-to-Haves (Not Required)
Familiarity or interest in learning about:
- Networking (e.g., routers, switches, Wi-Fi)
- Microsoft Office 365
- ConnectWise, IT Glue, or similar IT management tools
- IP phone or camera systems
Why Join INVAR Technologies
- Hands-on IT field experience with real client environments
- Flexible scheduling to accommodate classes or other commitments
- Mentorship and learning opportunities from experienced professionals
- Exposure to a wide range of technologies and industries
- Friendly, collaborative, and growth-oriented team environment
- Opportunity to transition into a full-time role and build a long-term career with INVAR based on performance and business needs
Job Type: Full-Time
Pay: $55,000-$60,000, based on qualifications
Benefits & Perks
- Ongoing professional development with continuous learning opportunities
- Career mentorship and personalized growth guidance from experienced leaders
- Company-sponsored IT certification reimbursement plus certification achievement bonuses
- Unlimited flexible paid time off to support a healthy work-life balance
- Paid national holidays (approximately 10 days per year)
- 401(k) retirement plan
- Employee and client referral bonus program with earning potential
- Opportunities to work with modern technologies and a wide range of IT environments
- A collaborative, supportive team that values innovation, learning, and career advancement
Pay: $55,000.00 - $70,000.00 per year
Work Location: Hybrid remote in Paramus, NJ 07652
Salary : $55,000 - $60,000