Field Service Engineer 2 - 2nd Shift

Company Description

Job Description

This is a newly introduced shift offering at Intuitive, designed to expand our support coverage

and provide greater flexibility for our customers and teams. The role requires up to 75%

overnight travel, both within and outside your assigned territory, depending on evolving

business needs.

Second Shift FSEs will operate Monday through Friday, with working hours generally falling

between 2:00 p.m. and 11:00 p.m. This shift supports late-day procedures, extended

troubleshooting windows, and after-hours requests, ensuring seamless service across time

zones.

Weekend Traveler FSSEs will work extended shifts, typically 10:00 a.m. to 9:00 p.m. on Fridays

and Mondays, and either 7:00 a.m. to 6:00 p.m. or 10:00 a.m. to 9:00 p.m. on Saturdays and

Sundays. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and

are eager to support the mission of providing uninterrupted patient care.

Primary Function of Position

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team,

responsible for the installation, support, troubleshooting, repair, and maintenance of all our

products within your management designated area of responsibility. Your primary focus will be

to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands

expertise in electro-mechanical systems, acquired through

specialized training, as well as exceptional customer service and

communication skills. As a Field Service Engineer 2, you will have

the opportunity to work closely with our valued customers, providing technical expertise,

resolving issues, and delivering outstanding support. Join us in our commitment to excellence

and innovation as we continue to revolutionize the industry.

Essential Job Duties

• Understand and comply with all department and company policies
• Provide management with a quarterly review and assessment of your assigned area of
  
  

responsibility

• Proficiency in accurately documenting service activities, maintaining records, and
  
  

providing comprehensive reports to stakeholders

• Complete all administrative tasks in the required time frame
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform various scheduled maintenance activities such as system inspections,
  
  

preventive maintenance, software updates, system recalls, field actions, and upgrades

• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in
  
  

accordance with procedures and within designated timeframes

• Coordinate and perform system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete all administrative duties, which include, but not limited to; Spare parts
  
  

inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc.

within specified timeframes

• Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets,
  
  

Employee Vehicles, Laptops, IPads, And Other Company-owned Assets

• Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales
  
  

teams with trade show support, assist Genesis teams with sterile reprocessing training,

provide hospital contacts to other Intuitive teams, etc…

• Provide feedback to HQ and take part in continuous improvement projects as required
  
  

to improve processes and identify efficiencies

• Complete all required or assigned training, including equipment training for all Intuitive
  
  

products, Intuitive Surgical University classes, and professional development courses as

directed by management

• Manage all aspects of your assigned area of responsibility, including responding to
  
  

customer needs, maintaining system install base configurations, customer contacts,

establishing a rapport with assigned customer base, and providing support for customer

training and events

Qualifications

Required Skills and Experience

• Demonstrated ability to work effectively as part of a team, collaborating with
  
  

colleagues, customers, and other stakeholders to achieve common goals

• Demonstrated ability to identify, analyze, and resolve technical issues efficiently,
  
  

Utilizing Strong Problem-solving Skills And Critical Thinking Abilities

• Strong time management skills with the ability to prioritize
  
  

tasks, meet deadlines, and handle multiple assignments

simultaneously while maintaining attention to detail

• Ability to Travel up to 75% and within the travel and
  
  

expense policy as required by management to fulfill the specific needs of the role

• Willingness to perform ad hoc tasks assigned by management
• Reside within a reasonable distance, typically within 30 miles, of the assigned territory
  
  

location or other designated area as required by management to fulfill the specific

needs of the role

• Ability to work a flex shift, second shift, or other type of shift as required by
  
  

management to fulfill the specific needs of the role

• Demonstrate individual characteristics expected of Intuitive personnel (eg. Character,
  
  

capacity, energy, experience)

Working Conditions

• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
• Clean driving record
• Ability to obtain and maintain Vendor Credentialing approval for access to operating
  
  

rooms

• Compliance with all necessary vaccination requirements as mandated by the vendor
  
  

credentialing process

Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not

required to perform the job, but are desirable to have)

• Minimum 1-3 years of Field Service Experience preferred
• Minimum of an Associate’s degree in related field or equivalent training/experience
  
  

Preferred

• Proven track record of troubleshooting electro-mechanical systems required
• Good written and oral communication skills
• General computer skills
• Comfortable working off hours with limited support
• Excellent administrative and record keeping skills
  
  

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR

• 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
  
  

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

Candidate’s Qualifications, Consistent With Applicable Law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Base Salary Range Region 1:$41 - $55

Base Salary Range Region 2: $37 - $50

Shift: Evening

Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.