What are the responsibilities and job description for the Field Service Engineer 2 - Second Shift position at Intuitive Surgical, Inc.?
Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.
If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.
Job Description
Description:
A Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all
Intuitive products in their assigned territory ensuring all service agreements and warranty
obligations are fulfilled and exceeding customer expectations. This requires expertise in
electro-mechanical systems, specialized training, as well as excellent customer service and
communication skills.
Responsibilities:
Perform all types of scheduled maintenance activities for your assigned territory
including, but not limited to; system inspections, preventive maintenance,
software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated
equipment within your specified territory in accordance with procedures and
within designated timeframes.
Coordinate and perform system and hardware delivery and installation.
Competent in knowledge and implementation of O.R. protocol and HIPAA
standards.
Complete all administrative duties, which include but not limited to; Spare parts
inventory, Field Activity Reports, Return Material Authorizations, Expense
Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling, calibrated tool
sets, employee vehicle, laptops, iPads, and any other company owned or issued
assets
Support Intuitive teams as required to facilitate company objectives; eg. Assist
Sales teams with trade show support as required, assist Genesis teams with sterile
reprocessing training as required, provide hospital contacts to other Intuitive
teams as required, etc...
Provide feedback to HQ and take part in continuous improvement projects as
required to improve processes and find efficiencies
Complete all required training items to include, but not limited to; equipment
training for all Intuitive products in your assigned territory, Intuitive Surgical
University classes as required, and professional development courses as required
by management
Maintain all aspects of your assigned territory to include, but not limited to;
responding to customer needs, maintaining system Ibase configurations, customer
contacts, establishing a rapport with assigned customer base, supporting
customer training and events as required
Additional Responsibilities:
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at ISI, training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ability to Travel ~60% within the travel and expense policy
Ad hoc tasks assigned by management
Reside within 30 miles of assigned territory location
Willing to work a flex shift, second shift, or other type of shift as required by territory
assignment and management
Demonstrate individual characteristics expected of Intuitive personnel (eg. Character,
capacity, energy, experience)
Qualifications
Competency Requirements:
Competency is based on education, training, skills and experience. In order to adequately
perform the responsibilities of this position the individual should have:
1-3 years of Field Service Experience preferred
Associate's degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Strong administrative and record keeping skills
Clean driving record
Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee'sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate's qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.
If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.
Job Description
Description:
A Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all
Intuitive products in their assigned territory ensuring all service agreements and warranty
obligations are fulfilled and exceeding customer expectations. This requires expertise in
electro-mechanical systems, specialized training, as well as excellent customer service and
communication skills.
Responsibilities:
Perform all types of scheduled maintenance activities for your assigned territory
including, but not limited to; system inspections, preventive maintenance,
software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated
equipment within your specified territory in accordance with procedures and
within designated timeframes.
Coordinate and perform system and hardware delivery and installation.
Competent in knowledge and implementation of O.R. protocol and HIPAA
standards.
Complete all administrative duties, which include but not limited to; Spare parts
inventory, Field Activity Reports, Return Material Authorizations, Expense
Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling, calibrated tool
sets, employee vehicle, laptops, iPads, and any other company owned or issued
assets
Support Intuitive teams as required to facilitate company objectives; eg. Assist
Sales teams with trade show support as required, assist Genesis teams with sterile
reprocessing training as required, provide hospital contacts to other Intuitive
teams as required, etc...
Provide feedback to HQ and take part in continuous improvement projects as
required to improve processes and find efficiencies
Complete all required training items to include, but not limited to; equipment
training for all Intuitive products in your assigned territory, Intuitive Surgical
University classes as required, and professional development courses as required
by management
Maintain all aspects of your assigned territory to include, but not limited to;
responding to customer needs, maintaining system Ibase configurations, customer
contacts, establishing a rapport with assigned customer base, supporting
customer training and events as required
Additional Responsibilities:
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at ISI, training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ability to Travel ~60% within the travel and expense policy
Ad hoc tasks assigned by management
Reside within 30 miles of assigned territory location
Willing to work a flex shift, second shift, or other type of shift as required by territory
assignment and management
Demonstrate individual characteristics expected of Intuitive personnel (eg. Character,
capacity, energy, experience)
Qualifications
Competency Requirements:
Competency is based on education, training, skills and experience. In order to adequately
perform the responsibilities of this position the individual should have:
1-3 years of Field Service Experience preferred
Associate's degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Strong administrative and record keeping skills
Clean driving record
Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee'sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate's qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.