Patient Access Team Lead

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

Patient Access Team Lead - Paradise Valley

Full-time, Varying Shifts

The Patient Access / Front Office Lead is responsible for providing leadership, guidance, and support for front office and patient access operations. This role ensures effective registration, patient flow, and financial collections while maintaining a welcoming, professional environment. The Lead is accountable for coordinating daily activities, assisting with staff development, supporting compliance with policies and regulations, and promoting excellent customer service.

• Provide leadership and direction to front office/patient access staff, promoting teamwork, professionalism, and high-quality service.
• Perform and oversee registration, check-in/check-out, benefit verification, and collection of copayments, deductibles, and other patient balances.
• Ensure accuracy and completeness of patient records, demographic data, and billing information.
• Maintain a clean, organized, and professional front office environment.
• Assist with scheduling, staffing, and workflow coordination to support efficient operations.
• Provide training and feedback to staff to support development and ensure adherence to policies and procedures.
• Assist with developing, implementing, and maintaining departmental policies and procedures.
• Monitor compliance with HIPAA, OSHA, and regulatory standards.
• Support reconciliation, payment posting, and reporting processes as needed.
• Collaborate with management on strategic goals, quality initiatives, and performance improvement.
• Communicate effectively with patients, families, providers, and staff to support positive experiences and resolve concerns.
• Model professional behavior, servant leadership, and a customer-focused approach.
• Attend and contribute to staff meetings and training sessions.
• Perform other duties as assigned within the scope of the role.

COMPETENCIES

• Leadership and staff development.
• Strong communication and interpersonal skills.
• Organization, time management, and problem-solving.
• Knowledge of insurance verification, patient registration, and collections.
• Customer service focus and professionalism.
• Proficiency in office systems and computer applications (Microsoft Office, patient access software).

Qualifications

• High school diploma or GED required; additional education preferred.
• Minimum of 2 years’ experience in a medical office or healthcare front office setting.
• Minimum of 2 years’ leadership or supervisory experience preferred.
• Familiarity with insurance processes, patient access systems, and medical office workflows.
• Current BLS certification may be required, depending on the facility.

WORK ENVIRONMENT

• Healthcare office setting with routine exposure to patients and visitors.
• Standard office equipment (computers, phones, printers, scanners) is used regularly.
• Moderate noise level typical of an office environment.
• May require flexible scheduling, including evenings, weekends, or on-call rotations.
• Some travel between facilities may be required.

PHYSICAL DEMANDS

• Regularly required to sit, stand, walk, and use hands for office and clerical tasks.
• Ability to lift or move objects up to 25 pounds occasionally.
• Adequate vision, hearing, and communication skills for office and patient interactions.
• Ability to concentrate, make decisions, and handle multiple priorities.

POSITION TYPE/EXPECTED HOURS OF WORK

Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call).

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.