Clinical Manager

If you want to advance your RN career to a whole new level and build new, valuable skills, Intuitive Health, in partnership with Baptist Health, invites you to consider our Clinical Manager role. Intuitive Health has reimagined healthcare delivery by offering both urgent care and ER services under one roof through a unique partnership with a leading hospital.

Position Overview:

As Clinical Manager, you’ll lead and manage non-physician clinical staff alongside the Program Director and Hospital Partner. Your role ensures top-notch patient care by fostering a team-oriented, patient-focused environment that prioritizes clinical excellence and operational efficiency.

This role reports to the Program Director and directly oversees RNs, ER Techs, and X-Ray/CT team members.

About Intuitive Health

Since its founding in 2008, Intuitive Health has become the nation’s premier provider of hybrid Emergency and Urgent Care services, driven by a Servant Leadership philosophy. Our unique, retail-based approach to healthcare access and service has led to consistent, double-digit growth. Today, Intuitive Health is the largest provider of retail healthcare services of its kind in the U.S., built on a commitment to compassionate, community-focused care.

Responsibilities include:

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested
• Other duties as needed

Required skills & qualifications include:

• BSN Degree
• Current RN license in the state of Indiana
• Basic Life Support and Advanced Cardiac Life Support certified
• Pediatric Advanced Life Support or Emergency Nurses Pediatric Course certified
• 4 years of nursing experience; 2 years of urgent care management or Emergency Department charge nurse experience
• Able to effectively collaborate with various organizations and manage several projects at once 
• Must be able to calmly handle high-pressure situations and respond accordingly
• Ability to work autonomously and show a demonstrated drive