What are the responsibilities and job description for the Staff CX Delivery Design and Operations - IES Product Support position at Intuit?
Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu
Salary : $159,000 - $215,000