Staff Business Systems Analyst - Salesforce

Overview

Come join the Virtual Expert Platform organization as a Staff Business Systems Analyst. At the center of every great company are great systems and processes. This business systems analyst will partner with our CRM Platforms Product Management team to design, develop and/or champion innovation with our Customer Relationship Management Platforms to provide new ways to delight our customers and deliver revenue for Intuit.

In this role you will personalize our agent’s tool experiences through rapid prototyping, agile development and coordinated releases. We are looking for someone with a proven track record of delivering new technology and experiences at scale in a platform and services-oriented architecture. In addition, this person must have a demonstrated ability to collaborate effectively with internal and external partners, including technologists, product managers, engineers, and senior leadership.

If you are passionate about the customer, where people/process/technology can fuel growth and innovation then you are the right candidate for this job!

Responsibilities

• Facilitate joint design sessions to refine defined experience requirements.
• Develop functional and/or non-functional prototypes to gain alignment/acceptance.
• Develop and deliver new solutions at scale to support or personalize expert experiences.
• Ensure developed solutions meet enterprise development standards.
• Write user stories as part of an Agile project framework which include clear acceptance criteria and take into account dependencies on other stories and/or initiatives.
  
  

Qualifications

• Solid knowledge and hands on configuration and/or development experience with Salesforce platform.
• Salesforce Admin certification required.
• Salesforce Sales Cloud certification HIGHLY preferred
• Salesforce Service Cloud certification HIGHLY preferred
• A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
• Experience with Agile development and methodologies.
• Proven expertise leading cross-functional teams that together launch on time.
• A strong sense of urgency to help customers and the ability to identify insights and deliver a quality, innovative experiences quickly.
• BS or BA Degree preferred or equivalent work experience.
  
  

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: