Digital Sales Inbound Senior Asociate

Come join US Sales supporting the Small Business & Self-Employed Group (SBSEG) as a QuickBooks Sales Consultant.  We support our customers by providing a consultative sales experience around how to start, protect, manage and grow their small business.  You will spend the majority of your time engaging with small businesses discussing their aspirations, uncovering needs and discovering problems you can help them solve with Intuit’s offerings including Financial Management, Payroll and Payments solutions.

SBSEG Inside Sales is a multi-channel organization focused building customer confidence by providing Small Business expertise in every interaction.  Our Sales Consultants are expected to understand how Small Businesses work, know the Intuit ecosystem of products, and tailor solutions to specific customer needs uncovered in the sales conversation.  Across all of our channels and workgroups, Inside Sales is responsible for acquiring new users and growing our existing customers’ usage of the Intuit ecosystem of products. 

If you identify with the following attributes, you could be a fit for a QuickBooks Sales Chat Consultant:

• You’re an enthusiastic self-starter who is genuinely interested in people and you have a knack for getting others engaged in conversation and helping them succeed 
• Identifies and considers innovative approaches to situations or problems, plus accepts new and radical ideas with an open mind
• Ability to flex from one priority to another, multi-task and make smart decisions about how to invest your time 
• You are an avid learner who is inquisitive, loves big challenges, and are able to take on change with high emotional intelligence
• Demonstrates both empathy and assertiveness when communicating a need or defending a position 
• Actively works at developing proficiency in selling skills and tools, leveraging a variety of methodologies 
• You breathe confidence and can exhibit expertise in business. You might have owned a small business, worked at a startup, or in B2B sales at some point in your career
• Proactively probes on customer’s objectives to determine needs and opportunities
• Leverages methods to anticipate objections and overcome barriers to help move forward in the sales cycle 
• Inspired to deliver best you can be results through adverse situations 
• Your integrity goes beyond being honest and take pride in your responsibilities at work and in the community

Responsibilities

·        Be available to speak with small business prospects visiting quickbooks.com

·        Gain a thorough understanding of the customer’s small business operations, challenges and goals

·        Recommend the right solutions based on need across the QB ecosystem and reinforce the value proposition

·        Create an engaging and delightful experience resulting in new customer acquisition and/or ecosystem attach

·        Champion the Intuit Brand of being Real, Smart, Honest, Committed and Spirited

·        Consistently meet defined key performance productivity and sales metrics

·        Partner with FLLs to ensure participation and engagement of the sales teams supported

Qualifications

·        2 years sales or customer service experience proving ability to engage with customers

·        Pipeline management experienced in organizing future activities to move prospects through the sales cycle

·        Strong computer skills demonstrating effective resource navigation and tool utilization 

·        Excellent written and verbal communication in a professional manner

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: