Inside Sales Representative

The Inside Sales representative’s job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking and following up on orders. During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations. Most important is building relationships with current and prospective customers.

Responsibilities:

• Attending sales group meetings.
• Maintaining and expanding customer database.
• Capturing accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
• Communicating with customers regarding current relative market information and capturing relative feedback.
• Obtain and provide feedback on Competitor pricing/equipment to management.
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base.
• Manage a database of potential customers and contact them on a regular basis for new opportunities.
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales.
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Utilize CRM Software to keep track of important customer touches.
• Support the Quality System of the Company.
• May be required to travel periodically to visit customers and attend client engagements.
• Other duties as assigned.

Qualifications:

Education & Experience:

• Completion of University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.
• Previous interaction and experience working with customers, preferably within the steel industry
• Ability to work in a fast-paced, self-directed entrepreneurial environment.
• Highly developed customer service skills.
• At least 3 years of work experience in Inside Sales.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem solving and creative thinking.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel, Word, and Outlook. Stelplan experience is a plus.