What are the responsibilities and job description for the Community Manager position at intrinsicdevelopment?
COMPENSATION RANGE: $60,000-$75,000 plus bonus incentives.
ABOUT THE COMPANY: Intrinsic Development is a full-service real estate development company specializing in upscale multi-family and commercial mixed-use projects. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully delivered a wide range of developments, including hospitality venues, mixed-use projects, multi-family communities, hotels, clinics, offices, and restaurants across the Midwest.
THE COMMUNITY MANAGER POSITION: Our Community Manager will oversee all on-site property operations for our market-rate luxury property, Aria! Your main goals will be training/coaching our Team to provide the best in class customer service, increasing resident retention and driving occupancy.
THE COMMUNITY MANAGER RESPONSIBILITIES:
- Interact with residents regularly, providing exceptional customer service and a positive, professional attitude.
- Respond promptly to resident questions, concerns, and conflicts, ensuring timely resolution and high satisfaction levels.
- Assist Leasing Team with leasing duties including showing apartments as well as preparing and executing leases.
- Plan and execute resident events and engagement initiatives to foster a strong sense of community.
- Conduct weekly property inspections with the Maintenance Manager to ensure safety, functionality, and curb appeal.
- Track and follow up on maintenance requests, and coordinate with vendors and contractors for repairs, upgrades, or projects.
- Collaborate with the marketing department to develop and implement effective, property-specific marketing strategies.
- Monitor local market trends, competitor activity, and resident feedback to identify opportunities for improvement.
- Understand property performance metrics, including occupancy trends, renewals, and budget compliance.
- Prepare and submit operational, marketing, and financial reports to Corporate.
- Assist with budgeting, expense tracking, and cost management for property operations.
- Lead, train, and support property staff to ensure consistent execution of procedures and high team performance.
- Ensure compliance with corporate policies, Fair Housing laws, and other applicable regulations.
- Conduct team meetings and performance reviews to encourage accountability, growth, and professional development.
- Identify and implement process improvements to enhance operational efficiency and resident satisfaction.
- Monitor and respond to resident feedback and online reviews, using insights to improve services.
THE LEASING MANAGER QUALIFICATIONS:
- REQUIRED; Availability to participate in Saturday shift rotations (every other Saturday from 8:00am to 12:00pm)
- REQUIRED; Availability to work weekdays from 8am to 5pm.
- REQUIRED; Bachelor's Degree
- PREFERRED; 3 years experience managing, Class A or B, multi-family communities
- Previous Sales and Customer Service experience a must!
- Strong written and oral communication skills.
- Self motivated, deadline driven and highly organized
- Flexible and adaptable to changing situations.
- Effective listener with ability to understand needs of team members at all levels
- Interact effectively with project team, client and reviewing authorities.
Salary : $60 - $75
