What are the responsibilities and job description for the Director of Deployment position at Intrex?
Company Description
Intrex delivers advanced wearable and sensor-based safety solutions for senior living communities. Our platform combines hardware, installation, and software to improve safety outcomes, response times, and operational visibility across multi-site portfolios.
As we scale, predictable deployment, install quality, and inventory discipline are critical to supporting growth without operational instability.
We are seeking a Director of Deployment to build and lead a scalable deployment engine that supports sustained growth.
Role Description
This is a full-time role located in Reston, VA, with flexibility for some work-from-home arrangements. The Director of Deployment owns the end-to-end deployment lifecycle — from signed contract to stabilized live community.
This role is responsible for install capacity planning, hardware forecasting, deployment execution, install quality, and 30-day post-install stabilization.
This is a senior builder role. You will design systems, enforce operational discipline, and scale deployment infrastructure to support rapid growth.
This is not a project management role. This is a systems ownership role.
Core Responsibilities
1. Deployment Pipeline Ownership
- Design and manage a predictable deployment pipeline
- Define and enforce monthly install capacity limits
- Forecast deployment 60–90 days out
- Align install scheduling with Sales bookings
- Establish install readiness criteria
2. Capacity Planning & Forecasting
- Quantify install team capacity
- Create scalable install models
- Prevent overcommitment that degrades quality
- Define hiring triggers based on capacity thresholds
3. Inventory & Hardware Governance
- Establish reorder points and safety stock thresholds
- Manage hardware forecasting tied to install pipeline
- Coordinate supplier lead times and purchasing decisions
- Prevent stockouts and excess working capital buildup
- Implement inventory health reporting
4. Install Execution & Quality
- Standardize install checklists and QA procedures
- Reduce install cycle time
- Improve on-time install percentage
- Own install quality metrics
- Reduce 30-day post-install issue rates
5. 30-Day Stabilization Ownership
- Monitor early issue detection
- Coordinate with Support and Customer Success
- Conduct root cause analysis on install-related failures
- Implement structural improvements
6. Cross-Functional Leadership
- Work closely with Sales, Product, Support, and Customer Success
- Enforce deployment discipline without creating friction
- Escalate risks proactively
- Provide monthly deployment performance reporting
Qualifications
Required:
- 8–15 years in operations, deployment, field services, or hardware-enabled technology environments
- Experience scaling multi-site or hardware deployments
- Experience building operational systems from ambiguity
- Strong capacity planning and forecasting experience
- Experience owning cross-functional processes
- Demonstrated ability to say “no” when necessary to protect quality
- Experience presenting operational metrics to executive leadership
Preferred:
- IoT, healthcare technology, telecom, security systems, or field services experience
- Startup or high-growth environment experience
- Experience with inventory management systems
- Experience building deployment dashboards