Director of Customs Brokerage

Director of Customs Brokerage

Location: Moonachie, NJ

Department: Operations / Compliance

About the Role

We’re looking for an experienced, forward-thinking Director of Customs Brokerage to lead our national brokerage operations and elevate our compliance, efficiency, and client service. In this high-impact leadership role, you’ll oversee a skilled team, drive strategic initiatives, and maximize the performance of our core operating platform, CargoWise.

If you're a licensed U.S. Customs Broker who loves optimizing systems, developing teams, and creating best-in-class brokerage processes, this is an opportunity to shape the future of our organization.

What You’ll Lead

Leadership & Strategy

• Lead licensed brokers, entry writers, and compliance professionals.
• Build and execute strategies that improve compliance, operational efficiency, and profitability.
• Partner with senior leadership to support company growth and client needs.

Regulatory Compliance

• Ensure full compliance with CBP and PGA regulations.
• Maintain the company’s Customs Brokerage license and compliance programs.
• Stay ahead of regulatory changes and update teams and clients accordingly.
• Oversee audits, recordkeeping, and reporting.

Operational Excellence

• Direct accurate and timely import/export entry processing through CargoWise.
• Optimize workflows, automation, and data visibility using CargoWise tools.
• Identify and implement process improvements across operations.
• Monitor KPIs for clearance speed, accuracy, and service quality.

Client Partnership

• Serve as a trusted expert for clients on compliance, HTS classification, and brokerage procedures.
• Support sales and account teams in growing brokerage business.
• Lead smooth client onboarding within CargoWise and ensure ongoing system accuracy.
• Build strong, long-term relationships through proactive, reliable service.

Team Development

• Recruit, train, and mentor a high-performing brokerage team.
• Foster a culture centered on compliance, integrity, and continuous improvement.
• Ensure ongoing training on regulatory updates and CargoWise best practices.

What You Bring

Education & Licensing

• Bachelor’s degree in Supply Chain, International Business, or related field.
• Active U.S. Customs Broker License (required).
• CCS, CES, or CUSECO certifications a plus.

Experience

• 10 years in customs brokerage, import/export compliance, or logistics.
• 5 years in senior management or director-level leadership.
• Hands-on CargoWise expertise—configuration, automation, reporting (required).
• Proven success managing high-volume brokerage operations.

Skills

• Expert knowledge of U.S. import/export regulations, HTS, valuation, and PGA rules.
• Strong analytical, problem-solving, and leadership abilities.
• Excellent communication and client-facing skills.
• Ability to balance compliance with operational efficiency and business strategy.