What are the responsibilities and job description for the Infrastructure Engineer position at Intras Cloud Services?
We are seeking a dedicated Infrastructure Engineer to join
our team at Intras Cloud Services (ICS). The successful candidate will architect,
implement, and support hybrid on‑premises and Azure infrastructure for our
customers while serving as an escalation resource for the ICS Global Support
Operations Center (GSOC). This role requires a proactive approach, excellent
communication skills, and the ability to function effectively in a fast‑paced
environment.
- Design,
deploy, and maintain hybrid infrastructure – Windows Server, VMware/Hyper‑V, and
Azure IaaS/PaaS (VMs, VNets, storage, backup, monitoring).
- Project‑based
delivery – scoping,
planning, and executing infrastructure projects (migrations, upgrades, DR
implementations) in collaboration with ICS project managers and customer
stakeholders.
- Escalation
support – act as a
technical escalation point for the ICS Global Support Operations Center,
providing advanced troubleshooting and guidance to L1/L2 analysts,
ensuring correct routing and resolution of incidents.
- System
administration & patching – perform
scheduled OS/firmware updates, apply security baselines, and remediate
vulnerabilities to keep platforms reliable and compliant.
- Infrastructure
automation – create
and maintain PowerShell, Bicep, or Terraform scripts to accelerate
deployments and enforce configuration consistency.
- Capacity
and performance tuning – monitor
utilization, recommend scaling or optimization actions, and participate in
regular health checks.
- Documentation
& knowledge sharing – produce
runbooks, architecture diagrams, and ticket notes; maintain an accurate
knowledge base.
- Continuous
improvement – provide
feedback on processes, tooling, and standards; collaborate with leadership
to enhance service quality.
- Take
on additional responsibilities as business needs evolve.
Requirements
- Active
AZ ‑ 104: Microsoft Azure
Administrator certification.
- 4–6 years administering enterprise
Windows Server,
virtualization, networking, and storage, with at least 2 years hands ‑ on Azure
experience.
- Proficiency
with PowerShell and infrastructure ‑ as ‑ code (ARM/Bicep or Terraform).
- Solid
understanding of identity & access (Entra ID, RBAC), security hardening, and backup/DR
strategies.
- Strong
analytical, problem ‑ solving, and documentation skills; able to thrive
in a fast ‑ paced MSP environment.
- The
ability to multi-task and mantain good communications is a must.
- Excellent
organizational skills and strong attention to detail
- Excellent
written and oral communication skills
- Excellent
written problem analysis and solving skills
- Self-starter,
dependable and accurate in completing tasks with strong attention to
detail.
- Ability
to function effectively in a fast-paced environment.
- This is a hybrid role requiring that the
selected candidate be able to work four days per normal work week in the Intras
Cloud Services offices in Dallas, Texas.
Benefits
Intras Cloud Services offers a dynamic and fun work environment. Our employee benefits include excellent compensation packages with performance-based incentives, health insurance, 401k, and the opportunity to grow with us. We're a young, fast paced, company extremely passionate about customer success. If this fits the workplace you would find ideal, click apply and let's talk!
