Customer Relationship Specialist

At Intoximeters, we are passionate about delivering exceptional customer service and going above and beyond. We value collaboration, innovation, and continuous growth. Focusing on excellence, we aim to provide our customers with the highest support and satisfaction. Join us in making a difference as the leader in the breath alcohol testing industry.

Position Overview:

We are seeking a motivated and detail-oriented Customer Relationship Specialist to join our dynamic team. This pivotal role is the backbone of our customer experience, blending front-line support with crucial back-end account administration. The ideal candidate is a driven self-starter who excels at problem-solving, thrives on keeping data clean and accurate, and enjoys collaborating with multiple departments to get the job done right. If you are passionate about providing outstanding service and have a keen eye for detail, we want to hear from you.

Key Responsibilities:

· Customer Engagement: Serve as a primary point of contact for international and domestic customers, handling inquiries, processing orders, and providing shipment tracking information.

· Issue Resolution: Professionally resolve customer challenges, troubleshoot problems, and create incident reports for returns and other issues to ensure swift resolution.

· Account Administration: Assist the manager with the complete customer setup process, including configuring account details, applying correct tax codes, and establishing ship-to locations.

· Data Integrity: Take a lead role in ongoing customer account maintenance with a heavy emphasis on data cleanup, identifying and merging duplicate accounts, and ensuring the accuracy of our customer database in collaboration with our Regional Managers.

· Cross-Functional Collaboration: Work closely with Regional Managers, Finance, Warehouse, and Technical teams to ensure a seamless and positive end-to-end customer journey.

· Technical Support: Provide initial, tier 1 technical assistance to customers, guiding them through basic issues and escalating complex problems to the technical team when necessary.

Qualifications and Skills:

· Proven experience in a customer service, account management, or administrative role.

· A proactive self-starter with a proven ability to manage multiple priorities and work independently.

· Exceptional verbal and written communication skills with a customer-first attitude.

· Meticulous attention to detail and strong organizational skills are a must.

· Tech-savvy and quick to learn new software systems; CRM and ISM platforms a plus.

· A collaborative team player who can build strong working relationships across different departments.

· Excellent problem-solving abilities and a proactive approach to finding solutions.

Education:

· High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.