E-Commerce, Direct-to-Consumer (DTC) Leader

E-Commerce, Direct-to-Consumer (DTC) Leader Rate: $80/hr c2c Contract to hire after 12 months Onsite (El Segundo, CA) Our client is seeking an E-Commerce Leader to build and lead the operating backbone of our direct-to-consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross-functional coordination. The ideal candidate brings deep experience in consumer-packaged goods (Client), a strong understanding of omnichannel retail, and hands-on expertise building and scaling DTC platforms. This leader will own the end-to-end digital commerce ecosystem—from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy. The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non-perishable categories. TASKS, DUTIES, & GENERAL RESPONSIBILITIES 1. Forecasting, Inventory & Supply Coordination • Own DTC demand planning in partnership with finance, supply chain, and product teams • Align inventory allocation across launches, ongoing sales, and broader business constraints • Monitor in-stock risk, replenishment timelines, and 3PL inventory positioning • Build tools and processes to improve forecast accuracy and reduce stockouts and excess 2. Fulfillment & 3PL Management • Own day-to-day relationship with 3PL and key operational partners • Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns • Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution • Monitor and optimize shipping and fulfillment costs • Ensure operational readiness for product launches, promotions, and demand spikes 3. Customer Experience Operations • Partner with customer service teams to identify and resolve recurring issues • Track support ticket trends, refund/replacement drivers, and customer feedback signals • Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications • Ensure the end-to-end customer experience aligns with the brand promise 4. Analytics & Reporting • Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers • Build dashboards and scorecards for leadership visibility and decision-making • Analyze order-level economics including shipping, packaging, discounts, fees, and refunds • Lead root-cause analysis and corrective action planning when performance falls short 5. Process & Program Management • Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners • Lead weekly operating meetings, launch readiness reviews, and action tracking • Improve workflows, decision-making frameworks, and accountability across teams • Support implementation and optimization of key tools (Shopify, Klaviyo, CX platforms, subscriptions, analytics stack) QUALIFICATIONS • Bachelor's degree in a related field required • 7 years of experience in e-commerce operations, DTC operations, supply chain, or business operations • Experience managing 3PLs and end-to-end fulfillment operations • Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics • Experience in Shopify or similar DTC platforms preferred • Background in food, beverage, Client, or temperature-sensitive fulfillment strongly preferred • Demonstrated ability to build structure and drive execution in fast-paced, ambiguous environments • Demonstrated ability to influence through storytelling, communications, and stakeholder engagement • Strong project management and cross-functional collaboration skills in a fast-paced environment • High emotional intelligence, sound judgment, and a deep commitment to purpose-driven work • Strong strategic thinking skillset • Experience in relationship building & stakeholder influence • Strong verbal and written communications • Data-driven decision making

Salary : $80