Salesforce Service Cloud Architect

Position: Salesforce Service Cloud Architect

Location: Minneapolis, MN and Hartford, CT (Onsite)                              

Job description:

·         10 years of hands-on experience in configuring and customizing Salesforce Service Cloud.

·         Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).

·         Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.

·         Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.

·         Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.

·         Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.

·         Proficiency in HTML, CSS, and JavaScript for UI customization.

·         Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.

·         Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.

·         Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.

·         Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.

·         Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.

·         Design and/or build integrations between Service Cloud and third-party applications or data sources.

·         Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.

·         Excellent communication and verbal skills.

Certifications:

·         Salesforce Service Cloud Consultant

·         Salesforce Administrator

·         Salesforce Platform Developer I

(Nice to have) Salesforce Advanced Administrator