What are the responsibilities and job description for the Systems Analyst with Move IT or SFTP system Contract Need Local Boston, MA position at Intone Networks Inc.?
Role Technical Systems Analyst
Duration 6 Month Contract
Location Boston, MA(Hybrid)
Need Local
Job Description
Read the job specs, its a high level support person-
Must include experience managing Move IT or equivalent SFTP system
This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS (MoveIT (secure file transfer) and others as assigned) applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting.
The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages.
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The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages.
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Required Qualifications
- 3-5 years (or more) of relevant experience supporting or developing applications
- Must include experience managing MoveIT or equivalent SFTP system
- Familiarity configuring and troubleshooting automated file transfers
- Advanced knowledge troubleshooting applications, network and other technical problems
- Able to interact with end users and other teams professionally
- Excellent verbal, interpersonal and written communication and documentation skills
- Driven by a desire to provide strong customer service
- Has a teamwork mentality with the ability to both collaborate and work independently
- High level of professionalism and focus on quality
- Attention to detail with the ability to contact switch and reprioritize tasks as needed
- Ability to provide 24 hour/7 days a week on-call support when scheduled
Salary : $40 - $45