What are the responsibilities and job description for the Senior IT Business Systems Lead Lockport, NY Fulltime position at Intone Networks Inc.?
Role: Senior IT Business Systems Lead
Location: Lockport, NY(Onsite -must be local)
Job type: Full time
What You'll Be Doing:
- Build and maintain a 12–36-month technology roadmap covering hardware, networks, cybersecurity, ERP systems, data/reporting, and user support aligned with business goals and operational priorities
- Lead and govern third-party managed IT and cybersecurity providers responsible for infrastructure, networks, hardware deployment, help desk operations, monitoring, and security performance
- Own the ERP roadmap for standardization, automation, reporting improvements, inventory reduction support, and integration with HR, payroll, and other business systems while reducing long-term dependency on external support
- Establish and oversee a proactive cybersecurity posture including endpoint protection, access controls, backups, disaster recovery, monitoring, email security, and fraud prevention
- Build and manage the IT and business systems budget, including managed services, ERP consulting, software licensing, hardware refresh, security tools, and integration projects
- Support food safety and regulatory compliance requirements by ensuring technology systems maintain data integrity, access controls, traceability, document control, and audit readiness
- Partner cross-functionally with Operations, Engineering, Supply Chain, Sales, Compliance, Quality, HR, and Administration to improve standardization, automation, and documentation
- Ensure reliable help desk experience through clear communication around outages, changes, and user support while using ticket trends to drive root-cause improvements
- Evaluate and recommend the optimal outsourced versus internal mix of IT capabilities based on operational effectiveness and financial impact
- Present business cases for major technology investments and changes to the internal/external support model
What You'll Need to Have:
- This is a leadership seat focused on direction, prioritization, quality of decisions, and accountability.
- 10 years of progressive IT, business systems, or technology leadership experience, including at least 5 years with vendor and budget ownership in mid-market manufacturing, distribution, or similar environment
- Proven experience leading a hybrid IT model with limited internal staff and multiple third-party partners (managed service providers, ERP consultants, software vendors)
- Strong ERP and business-systems background; Epicor experience strongly preferred or equivalent mid-market manufacturing ERP platform experience
- Practical cybersecurity oversight experience with the ability to assess risk, set priorities, and challenge external recommendations when needed
- Demonstrated success translating business needs such as inventory reduction, automation, risk management, and standardization into effective technology and systems plans
- Understanding of how technology supports food safety documentation, traceability, audit readiness, and compliance in regulated manufacturing environments (SQF experience strongly preferred)
- Comfortable operating within a disciplined management framework with clear accountability, scorecards, and issue resolution (experience with EOS or similar frameworks is a plus)
- Strong cross-functional communication and collaboration skills with the ability to work effectively across all levels of the organization
Salary : $150,000 - $170,000