What are the responsibilities and job description for the Helpdesk Specialist position at Intone Networks Inc.?
Title: Helpdesk Specialist!
Location: Salisbury, Maryland (100% onsite)
Duration: 6 Months
Interview mode: Virtual
Summary
Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Requirements:
- 4 years’ experience providing Tier 1-2 Help Desk Support
- 2 years’ experience providing service desk support using ticketing software
- Experience troubleshooting PC and Microsoft hardware or software
- Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
- Prior experience working with Active Directory
- Demonstrated experience installing, upgrading, and configuring:
- Desktop Operating Systems: Windows 2000, Windows XP, Windows
- Server Operating Systems: Windows 2000, Windows 2003
- Microsoft Active Directory Services
- Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
- Service desk software (opening, documenting, closing, and follow up on service calls)
- Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
- Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
- Successful results of a background check
Deep