Front Desk & Patient Experience Coordinator

INTERVENEMD  ·  MT. PLEASANT, SC

Front Desk & Patient Experience Coordinator

Full-time  |  On-site · Mt. Pleasant, SC  |  Compensation: Based on experience

ABOUT THE ROLE

InterveneMD is a rapidly growing, fully cash-based longevity and regenerative medicine practice in Mt. Pleasant, SC. We exist to help high performers overcome the brain fog, pain, poor sleep, and low energy that holds them back from showing up fully at work, at home, and everywhere in between.

As we grow, we're elevating our current front desk team into bigger roles: one is stepping into a sales/closing position, another is taking the reins of our CRM, and a third is being promoted to Front Desk Manager. That opens up a seat for someone new to own the first and last impression every patient has of InterveneMD.

This is not a clinical role, and no medical background is required. What we need is someone with an obsession for making people feel taken care of — someone who treats hospitality as a craft, not a checklist.

THIS ROLE IS NOT FOR YOU IF...

We'd rather be honest upfront than waste your time or ours. Please stop reading here if any of the following sounds like you:

• You've stopped being curious. You want a job where you learn the basics once and coast — the idea of continually getting better at your craft feels like a burden, not a privilege.
• You're coasting. You want a predictable, low-accountability role where showing up is enough. Grit, excellence, and proactivity aren't words you'd use to describe yourself on your best day.
• You're indifferent to how people feel. Making someone's day — turning a stressed, tired patient into someone who feels genuinely cared for — doesn't light you up. It's just a job.
• You resist change. New systems, evolving processes, and an entrepreneurial pace feel threatening rather than exciting.
• Hospitality feels like extra effort. Warmth, attentiveness, and going above and beyond for people you just met isn't instinctive to you — it feels performative or unnecessary.
• You're looking for an easy stepping stone. If you're not fully invested in being excellent at this role — not just passing through — this isn't the right seat for you.

WHAT YOU'LL DO

• Be the first and last face every patient sees — set the tone for their entire visit
• Own scheduling, check-in, check-out, and day-to-day phone and email communication
• Anticipate needs before patients have to ask — water, warmth, a kind word, a smooth handoff
• Manage cash-pay transactions and patient accounts with accuracy and care
• Keep the front of house running smoothly alongside our Front Desk Manager
• Learn our CRM and scheduling systems quickly and use them like a pro
• Represent InterveneMD's brand and values in every interaction, on the phone or in person

WHAT YOU BRING

• No medical experience required — we'll train you on everything clinical
• A proven track record in hospitality, high-end retail, concierge, restaurants, or another service industry where you made people feel like VIPs
• Genuine warmth and high energy — people remember how you made them feel
• Sharp attention to detail and the ability to juggle multiple things at once without dropping the ball
• Comfort learning new software and systems quickly
• A polished, professional presence and a reliable, show-up-every-day work ethic

OUR CORE VALUES

Grit: We do hard things with consistency and resolve.

Grace: We lead with patience, kindness, and genuine care.

Energy: We bring enthusiasm to the work — and model what we preach.

Excellence: Good enough isn't. We raise the standard every time.

Proactivity: We anticipate, we act, we don't wait to be told.

Curiosity: We stay students of our craft, always.

“We practice unreasonable hospitality — for our patients and for each other. Every interaction is an opportunity to make someone feel genuinely seen and cared for."

COMPENSATION & BENEFITS

• Based on experience
• Performance-based bonus structure
• Health insurance and 401(k)
• Complimentary and discounted access to InterveneMD services

A collaborative, growth-oriented environment with real advancement opportunity

HOW TO APPLY

If this sounds like the role you've been waiting for, we want to hear from you — but we want to hear from you, not a template. Please follow these instructions carefully — how you apply tells us a lot about who you are.

1.  Email your application to jpierce@intervenemd.com with the subject line: “I’m Ready to Intervene” — applications without this exact subject line will not be reviewed.

2.  Attach your resume and a cover letter. Your cover letter should tell us who you are — not just what you've done, but why hospitality matters to you.

3.  Answer these two questions in the body of your email:

a) What does unreasonable hospitality mean to you in a customer-facing setting?

b) Describe a time you turned a frustrated or unhappy customer into a loyal one.

If you love making people feel like a million bucks and want to do it inside a fast-growing, mission-driven practice — we want to hear from you!

INTERVENEMD  ·  MODERN MEDICINE FOR MODERN WELLNESS  ·  MT. PLEASANT, SC