What are the responsibilities and job description for the Customer Success Manager position at Intervala, LLC?
Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.
We’re looking for a Customer Success Manager to serve as the primary point of contact for assigned customers and manage the full order lifecycle—from initial inquiry through delivery.
This role is ideal for someone who enjoys working cross-functionally, building customer relationships, and gaining hands-on experience in quoting, order management, and customer success within a manufacturing environment.
What You’ll Do
- Act as the main contact for assigned customer accounts
- Manage orders from inquiry through delivery, ensuring accuracy and timeliness
- Provide updates on order status, shipping dates, pricing, and product availability
- Review RFQs/RFPs and ensure all required information is complete for quoting
- Coordinate with internal teams (Engineering, Production, Planning, Sourcing) to ensure smooth order flow
- Support quoting activities and track submissions and outcomes
- Respond to customer inquiries via phone and email
- Maintain documentation and customer records
- Help resolve issues, expedite orders, and support customer needs
- Build and maintain strong customer relationships
- Support KPI tracking (orders, revenue, quote turnaround, win rate, etc.)
- Train or mentor junior team members as needed
- Travel occasionally (up to once per quarter)
What We’re Looking For
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with the ability to analyze and act on data
- Comfortable working cross-functionally with multiple departments
- Proficiency in Microsoft Office (Excel, Outlook, etc.)
- Experience with ERP/MRP systems preferred
Nice to Have:
- Knowledge of inventory management (kanban, safety stock, etc.)
- Basic understanding of manufacturing processes
- Experience with quoting, sourcing, or order management
Qualifications
- Bachelor’s degree preferred
OR - Associate’s degree with relevant experience
OR - High school diploma/GED with 3–5 years of professional experience
Why You’ll Love Working Here
- Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
- Be part of a company that’s growing, changing, and full of new opportunities
- A supportive, team-focused culture where your ideas matter
- Meaningful work that impacts industries making a difference in the world
Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).
Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export-controlled items, not as a condition for hire.
Equal Opportunity Employer
Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.