AI Client Intake Representative

AI Client Intake Representative

Who We Are

For more than 30 years, Interstate Trucker has been dedicated to defending professional truck drivers across the country. We take pride in providing exceptional service, trusted legal support, and lasting relationships with our clients.

We are seeking a detail-oriented and customer-focused AI Client Intake Representative to join our team. This role serves as a critical link between prospective clients and our legal services by reviewing, responding to, and managing inquiries generated through AI-powered communication platforms, website submissions, chat systems, and other digital channels.

Schedule: Monday–Friday with multiple shift options available.

Compensation: Pay is based on experience and qualifications, with opportunities for performance-based bonuses and incentives.

Position Summary

As an AI Client Intake Representative, you will be responsible for monitoring and responding to incoming client inquiries generated through AI-assisted systems and digital communication platforms. You will help potential clients understand our services, gather necessary information, maintain accurate records, and ensure inquiries are routed appropriately and followed through to completion.

This position is ideal for someone who enjoys helping people, communicating professionally, and utilizing technology to create a positive client experience.

Primary Responsibilities

• Monitor and respond to inquiries received through AI-powered chat platforms, website forms, email, and other digital communication channels.
• Review AI-generated client interactions and ensure information is accurate, complete, and properly documented.
• Contact prospective clients to gather additional information and explain available services.
• Enter and maintain accurate client records within company databases and case management systems.
• Route inquiries to the appropriate department or team member when necessary.
• Follow up with prospective and existing clients regarding outstanding information, documentation, or payments.
• Assist with client retention efforts and customer service requests.
• Identify opportunities to improve response times, client satisfaction, and overall intake processes.
• Meet individual and team performance goals related to client engagement, customer service, and conversion metrics.

Qualifications

Required Skills

• Strong customer service experience, preferably in a phone-based or client-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to navigate multiple software systems and digital communication platforms.
• Comfortable working with technology, AI-assisted tools, and case management software.
• Ability to prioritize tasks and manage multiple conversations and inquiries simultaneously.
• Ability to work independently while collaborating effectively with a team.

Preferred Qualifications

• Experience handling high-volume inbound and outbound communications.
• Previous experience in a law firm, call center, customer service, sales, collections, or administrative office setting.
• Experience working with CRM, case management, or AI-assisted communication systems.
• Familiarity with the transportation, trucking, or legal industries.

Benefits

We offer a comprehensive benefits package designed to support our employees both professionally and personally, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• Long-Term Disability Coverage
• Paid Holidays
• Paid Vacation and Sick Leave
• 401(k) Plan with Company Match
• Opportunities for professional growth and advancement

Why Join Interstate Trucker?

At Interstate Trucker, you'll have the opportunity to make a real difference in the lives of professional drivers who keep America moving. For more than 30 years, we've built our reputation on providing exceptional legal support and outstanding customer service to the trucking industry, and our employees play a vital role in that success.

We believe great people deserve opportunities to grow. That's why we invest in our team members through training, professional development, advancement opportunities, and performance-based incentives. Whether you're looking to build a long-term career, develop new skills, or take on greater responsibilities, you'll find opportunities to grow with us.

You'll work alongside a supportive team that values collaboration, innovation, and a positive workplace culture. We embrace technology and continuously look for better ways to serve our clients, giving employees the chance to contribute ideas and be part of meaningful improvements.

If you're looking for a company where your work matters, your contributions are recognized, and your career can grow, Interstate Trucker is the place for you.

This version emphasizes impact, growth opportunities, culture, recognition, and innovation—things that tend to resonate strongly with candidates considering customer service, intake, and client-facing roles.

Equal Opportunity Employer

Interstate Trucker is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

This version positions the role as a modern intake/customer service position that works alongside AI tools rather than a traditional sales-focused intake representative. It should attract candidates with strong communication and technology skills while still fitting a transportation law firm environment.

Pay: $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22