What are the responsibilities and job description for the Service Advisor Heavy Duty Diesel position at Interstate Power Systems?
JOB REQUIREMENTS: Job Title: Service Advisor - Heavy Duty Diesel Trucks
and Equipment Location: Butler Wisconsin Company: Interstate Power
Systems We are seeking a highly organized and detail-oriented Service
Advisor to join our heavy-duty diesel truck and equipment service
department. The ideal candidate will excel in clerical tasks, maintain
exceptional organizational standards, and provide outstanding customer
service to ensure the smooth operation of the service department. Key
Responsibilities: Customer Interaction: Greet customers, listen to their
concerns, and translate technical issues into clear work orders for
technicians. Communicate repair progress, timelines, and costs
effectively with clients. Work Order Management: Create, track, and
close work orders accurately, ensuring all details (parts, labor, and
services) are documented correctly. Clerical Excellence: Perform
administrative tasks including data entry, filing, and maintaining
digital and physical records of service histories, invoices, and
warranties with precision. Department Organization: Maintain an orderly
service department by managing schedules, organizing paperwork, and
ensuring service bays are allocated efficiently. Keep inventory records
updated and coordinate parts ordering. Communication Liaison: Act as the
primary point of contact between customers, technicians, and parts
departments to streamline operations and resolve issues promptly.
Compliance and Documentation: Ensure all service documentation complies
with industry regulations and company policies, including safety and
environmental standards. Team Support: Assist the service manager in
generating reports, tracking key performance indicators (KPIs), and
implementing process improvements to enhance department efficiency.
Qualifications: Experience: Minimum of 2 years in a service advisor or
administrative role, preferably in the heavy-duty diesel truck,
equipment, or automotive industry. Skills: Exceptional organizational
and multitasking abilities. Proficient in clerical tasks, including data
Entry And Record-keeping. Strong Computer Skills, Including Experience
with service management software (e.g., CDK, Reynolds, or similar) and
Microsoft Office Suite. Excellent verbal and written communication
skills for customer and team interactions. Ability to interpret
technical information and relay it clearly to non-technical customers.
Education: High school diploma or equivalent required; associate\'s
degree or certification in automotive/diesel technology or business
administration preferred. Attributes: Detail-oriented, proactive, and
able to work in a fast-paced environment. Strong problem-solving skills
and a customer-first mindset. Certifications: Knowledge of diesel
mechanics or industry-specific certifications (e.g., ASE Service\... For
full info follow application link. Equal Opportunity Employer
minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/01FA3957FBEF470F
and Equipment Location: Butler Wisconsin Company: Interstate Power
Systems We are seeking a highly organized and detail-oriented Service
Advisor to join our heavy-duty diesel truck and equipment service
department. The ideal candidate will excel in clerical tasks, maintain
exceptional organizational standards, and provide outstanding customer
service to ensure the smooth operation of the service department. Key
Responsibilities: Customer Interaction: Greet customers, listen to their
concerns, and translate technical issues into clear work orders for
technicians. Communicate repair progress, timelines, and costs
effectively with clients. Work Order Management: Create, track, and
close work orders accurately, ensuring all details (parts, labor, and
services) are documented correctly. Clerical Excellence: Perform
administrative tasks including data entry, filing, and maintaining
digital and physical records of service histories, invoices, and
warranties with precision. Department Organization: Maintain an orderly
service department by managing schedules, organizing paperwork, and
ensuring service bays are allocated efficiently. Keep inventory records
updated and coordinate parts ordering. Communication Liaison: Act as the
primary point of contact between customers, technicians, and parts
departments to streamline operations and resolve issues promptly.
Compliance and Documentation: Ensure all service documentation complies
with industry regulations and company policies, including safety and
environmental standards. Team Support: Assist the service manager in
generating reports, tracking key performance indicators (KPIs), and
implementing process improvements to enhance department efficiency.
Qualifications: Experience: Minimum of 2 years in a service advisor or
administrative role, preferably in the heavy-duty diesel truck,
equipment, or automotive industry. Skills: Exceptional organizational
and multitasking abilities. Proficient in clerical tasks, including data
Entry And Record-keeping. Strong Computer Skills, Including Experience
with service management software (e.g., CDK, Reynolds, or similar) and
Microsoft Office Suite. Excellent verbal and written communication
skills for customer and team interactions. Ability to interpret
technical information and relay it clearly to non-technical customers.
Education: High school diploma or equivalent required; associate\'s
degree or certification in automotive/diesel technology or business
administration preferred. Attributes: Detail-oriented, proactive, and
able to work in a fast-paced environment. Strong problem-solving skills
and a customer-first mindset. Certifications: Knowledge of diesel
mechanics or industry-specific certifications (e.g., ASE Service\... For
full info follow application link. Equal Opportunity Employer
minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/01FA3957FBEF470F
