Seasonal Customer Experience Supervisor (4574)

Customer Experience Supervisor (Seasonal)

Location: Stowe, Vermont

Pay: $38/hour

Job Description

Interested in being part of a company that’s growing and fully committed to creating an awesome team experience? Enjoy hitting the slopes? Want to work at your favorite ski resort?  If so, then let’s talk!

Interstate is currently looking for an outgoing, friendly, customer-service focused full-time, seasonal Customer Experience Supervisor to help lead our parking operations at the Stowe Mountain Resort.  This role is charged with managing parking operations, supervising a team of Parking Ambassadors, and ultimately ensuring a world-class customer experience for our guests.  
 

Additionally, Interstate Parking company manages parking operations at multiple world class ski mountains in the United States. We currently manage parking operations at 22 ski resorts across the nation. From the peaks of Vermont, to the mountains of Colorado and the slopes of Lake Tahoe, California, our team delivers world class Smile Engage Help customer service and operation excellence to locals and visitors to visiting from all around the world. We’ve accomplished this by creating an exceptional customer experience by implementing advanced technology with the best local people.

We truly value our people and the quality of our work environment.  In 2023 – 2026 we received Top Workplace recognition by the Milwaukee Journal Sentinel.  In addition, Interstate also earned national Cultural Excellence awards for Workplace Flexibility.  We’re extremely proud of this recognition because it’s based entirely on feedback from our team members!  For more information, check out - https://topworkplaces.com/company/interstate-parking/.
 
Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team.

 

Here’s what we’re looking for:

• Independent, pro-active, problem-solver.
• Outgoing personality with excellent supervisory, communication, and customer service skills.
• Focused, organized, flexible, and detail-oriented.
• Must be able to multi-task and work in all weather conditions.
• Proficient with Office, web-based applications, mobile apps, and smart phone technology.
• Able Ability to work weekends and peak/holiday periods, with two rotating weekdays off
• Two plus years of customer service and team management experience required.
• High school degree required.
• Must pass background and MVR

Here’s what we offer:

• Highly competitive compensation.
• Car Allowance.
• Premium holiday pay.
• A fun, collaborative, team-based environment.
• Looking for a career? Join our team and bring your best self to the job - we offer opportunities for growth and advancement.

Here’s what you’ll do:

• Guarantee a superlative first and last impression for all athletic goers.
• Ensure our team provides exceptional customer service to our clients and customers.
• Manage and motivate a team of Parking Ambassadors.
• Compliance and financial analysis.
• Preserve maintenance, safety, and appearance standards.
• Develop and maintain existing client relationships.
• Implement new procedures to enhance daily operations.

•  Previous management or supervisory experience.
• Experience conducting background checks and reviewing screening results.
• Strong leadership, communication, and organizational skills.
• Ability to manage schedules, coordinate staffing, and oversee daily operations.
• Ability to work weekends and peak/holiday periods, with two rotating weekdays off.
• Ability to handle fast-paced environments and resolve employee or customer concerns.
• Strong attention to detail and problem-solving skills.

Salary : $38