PC Technical Support

SUMMARY

Provide technical assistance to computer system users. Answer questions or resolve computer problems for employees in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, operating systems, land line and mobile phones.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

• Identifies, researches, and resolves technical problems by responding to personnel requests for technical support


• Monitors the status of servers and assures that all backups are being completed without errors


• Maintains PC parts, hardware, and software inventory


• Build, test, and maintain personal computers


• Create and maintain users accounts – network directories, e-mail accounts, and printer selection


• Install, configure, upgrade and troubleshoot computer hardware and software


• Oversee the daily performance of computer systems


• Refer major hardware or software problems or defective products to vendors for service


• Create or modify phone extensions as needed


• Record meter readings for printers and copiers


• Record all daily activities using Interstate’s ticketing system


• Resolves basic to advanced hardware, software, and connectivity problems


• Lift general computer equipment; desktop computers, monitors and printers


• Must hold a valid driver license in order to travel between our site offices and data center


• Productivity is determined by the number and quality of completed projects.


• Must be able to work unsupervised

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL SKILLS AND ABILITIES

• Minimum requirement in Microsoft Outlook, Word, Excel and PowerPoint of Intermediate Level.


• Web browsers; Microsoft Edge, Firefox and Chrome


• Adobe Acrobat


• Antivirus, Spam and Spyware software


• Knowledge of major mobile phone carriers in order to troubleshoot company issued mobile phones


• Knowledge of Active Directory and Microsoft Exchange


• General understanding of VMWARE and TCP/IP, and WiFi networks


• General understanding of Microsoft Networking including Microsoft File and Print Sharing 


• Must be customer support oriented, able to work in a dynamic and fast paced environment; good communication skills are a must. 

EDUCATION and/or EXPERIENCE

Associates degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None

LANGUAGE and COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.  The noise level in the work environment is usually moderate.

EOE, including disability/vets