What are the responsibilities and job description for the Administrative Assistant, Local Dispatch position at Interstate Moving | Relocation | Logistics?
Company Description
Interstate Moving | Relocation | Logistics is part of the Interstate Family of Companies, a global group providing transportation, logistics management, moving, storage, and relocation services to government agencies, businesses, and residential customers for over 80 years. The company is ISO 9001:2015 certified and has earned a Best Practice designation for its leadership, documentation, and systems. Interstate was ranked #1 in customer satisfaction for 2020–2021 by the U.S. General Services Administration among domestic and international transportation service providers. The Washington Business Journal also recognized Interstate as the second largest office mover in the Greater Washington, D.C. area. Team members join a reputable organization committed to quality, customer service, and professional growth.
Role Description
The Administrative Assistant, Local Dispatch is a full-time, on-site role based in Dulles, VA. This position supports local dispatch operations by answering and directing phone calls, coordinating local moves, and maintaining accurate schedules and records. Responsibilities include preparing and updating dispatch documentation, assisting with driver and crew assignments, and communicating with customers and internal teams to ensure timely, efficient service. The role also involves general clerical duties such as data entry, file management, and maintaining office supplies, while providing administrative support to dispatch leadership as needed. The Administrative Assistant collaborates closely with operations staff to resolve scheduling issues and support smooth day-to-day logistics.
Qualifications
- Strong Administrative Assistance and Clerical Skills, including scheduling, data entry, and document management.
- Professional Phone Etiquette and Communication skills for interacting with customers, drivers, and internal teams.
- Experience with Executive Administrative Assistance or supporting leadership in an operational or logistics environment.
- Proficiency with standard office software (e.g., MS Office, email systems) and ability to learn dispatch or logistics platforms.
- Organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced setting.
- Reliable on-site availability in Dulles, VA, with a commitment to punctuality and service excellence.
- Prior experience in dispatch, transportation, moving, or logistics operations is beneficial.
- High school diploma or equivalent required; additional education in business, administration, or logistics is a plus.