Parts & Service Technician

SUMMARY

The primary objective of the Parts & Service Technician (PST) is to generate a profitable Parts and Service department, while maintaining a clean and safe facility. This position assists in all aspects of the inbound and outbound inventory, installations, servicing trailers, and preparing products for presentation and demonstration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include, but are not limited to the following:

• Completing daily processes that include parts sales, service work, inventory control, receiving product, and customer deliveries.
• Assist the management team with all service, parts/accessories installations, and warranty work.
• Receive delivery of trailers, parts, supplies, and submit paperwork to management for review.
• Completing Pre-Delivery Inspections-PDIs/Post Labor Inspections-PLIs.
• Use a consultative selling process to effectively help fit the customer’s use of the trailer with appropriate parts and service provided by TrailersPlus through the PDI and PLI process.
• Maintain the store facilities and trailers, in order to promote safety, security, and a professional appearance.
• Perform preventative and daily maintenance, minor repairs and daily inspections of company equipment and vehicles.
• Verify proper invoicing of all trailers, parts, and labor during the PDI and PLI process.
• Work strategically and collaboratively with the management staff and other departments of the company.
• Attend and participate in all required team and company meetings.
• Investigate and assist with the resolution of warranty, repair, facility, and equipment problems.
• Assist Store Management team in trailer sales, as needed. Where required by state law, PST must obtain and maintain a valid sales license.
• Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
• Assist Store Management team in generating leads in the local market.
• Ability to safely operate forklift and tractor. (Company certification required)
• Ability to safely operate power tools and welding equipment. (Company certification required)
• Performs other duties as assigned.

SKILLS

• Time management
• Outstanding customer service skills
• Troubleshooting
• Attention to details
• Strong mechanical ability
• Demonstrate professional, safe and ethical conduct without exception

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.

EDUCATION and/or EXPERIENCE

The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training.

LANGUAGE SKILLS

Able to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals. The ability to write routine reports, correspondence, and to speak effectively with customers or employees.

MATHEMATICAL SKILLS

The position requires the ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. The SRT must also be able to apply concepts of basic algebra and geometry as needed.

COMPUTER SKILLS

Knowledge of on-line computer systems is required for successful completion of certain job responsibilities and assignments. Basic keyboarding skills are also needed for efficiency.

Join us to be part of a vibrant team committed to excellence in trailer manufacturing and service! This paid position offers opportunities for growth within a supportive environment dedicated to your professional development.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 – 42.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you ever operated a forklift? If so, how many years?
• This position requires you to be able to do on-the-spot inspections on customer's trailers, and may be required to make subsequent repairs on those trailers. Are you comfortable with this?
• Do you have any electrical or wiring experience?
• Do you have any experience welding? Please explain.
• Please describe your general knowledge/experience using hand tools.
• Do you feel you are mechanically inclined?
• If hired, you will be required to obtain a salesperson license. Do you have a valid, unencumbered driver's license?
• How comfortable are you using computers?
• Do you have any sales experience?

Work Location: In person

Salary : $18 - $20