What are the responsibilities and job description for the Customer Service Rep position at INTERSTATE GROUP LLC?
Job description:
TrailersPlus is the largest factory-owned trailer dealership in the United States with 80 plus stores and growing! We’ve been in business for over 20 years and have served more than 400,000 satisfied customers. We also manufacture and sell Interstate trailers, which are the highest quality, most beloved cargo trailers in the world. Interstate trailers are built at one of our own plant locations in Idaho, Arizona, Arkansas, and Virginia with 90% of trailer weight sourced from the USA.
We are seeking individuals for our Glen Lyn, VA contact center who are passionate about customer service and capable of communicating with and meeting the needs of our valued customers.
The schedule for this position is 9:00 AM to 6:00 PM, Monday thru Friday with 1 Saturday shift every 3 weeks.
What you will get to do:
- You will get to be the first voice our customers hear when calling TrailersPlus
- Work within a great team, communicating with customers through phone and text, assisting both Spanish and English speaking customers with setting appointments to visit our stores for trailers, parts or service
- Carefully listen, verify, collect and enter information into our customer relationship system (CRM)
We’d love to introduce you to the team if you:
- Demonstrate exceptional customer service skills
- Are friendly, professional, enthusiastic and you communicate in that way
- Are capable of keyboarding/typing and utilizing a computer
- Enjoy multitasking and show a strong attention to detail
- Contribute and work effectively in a close-knit and accountable team environment
- Have a year or more of call center experience and/or experience working within a customer relationship system (preferred, not required)
- Are fluent in Spanish and English
Why you'll love working for TrailersPlus:
- Competitive pay: $16/hr. base salary plus a commission structure
- Employer-paid medical and dental benefits
- 401(k) with company match
- Paid holidays and paid time off (PTO)
- Predictable and family-friendly schedule
- Incredible growth opportunities
- Employee discounts on trailers, trailer parts and company apparel
We believe in developing our employees. We partner with them through training, coaching, and promotion to ensure their full potential and success. If you are hard-working, committed to following a proven process and interested in growth, this could be your chance!
TrailersPlus is an equal opportunity employer.