Service Advisor

Job Title: Service AdvisorLocation: Sacramento, CaliforniaCompany: Interstate Assembly SystemsInterstate Assembly Systems in Sacramento, California is looking for an experienced Service Advisor with medium / heavy duty truck manufacturing or up-fitting experience to join our exciting industry!Pay range: $25.00 - $30.00 per Hour D.O.E Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisor's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.Interstate Companies, Inc., is a dynamic organization that provides rewarding careers for approximately 1,600 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems and I-State Truck Center.Job Duties:Greet the customer and start the process of helping the customer through the repairHelp identify a mechanical problem by questioning the customer or visual inspectionComplete a 360 inspection with customer and note any preexisting damage to vehiclePositive interface with technicians, foreman, parts department and customersSecure payment from COD customers and written approvals from customers with terms before work has been startedAdvise customers about necessary services needed for repair of vehicle as well as staying in constant communication with customer throughout the repair processWrite and present accurate estimates of repairExplain the work and charges to the customer when the job is completeAccurately process customer and warranty repair ordersOrganize and prioritize workflow of shop and field techniciansCommunicate with manager as to work progress and priorityAssist parts department with purchasing, work orders, etc.Administrative duties as related to the roleRequirements for Service Advisor:High School Graduate Required3 Years of Truck or Automotive Service Writing Experience RecommendedIdeal Candidate will possess the following qualities:Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day-to-day challenging positionMechanical ExperienceComputer Skills (Excel, Word, Outlook)BenefitsA broad range of health (medical, dental and vision) insurance optionsFlexible paid time off and paid holidays401(K) with company matchPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Interstate Power Systems is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.#IPSRTMilitary Friendly Hiring

Salary : $25 - $30