Parts Counter - Service Advisor

Parts Counter / Service Advisor

Interstate Power Systems - Lincoln, Nebraska

Job Title: Parts Counter / Service Advisor

Interstate Power Systems is looking for a Parts Counter / Service Advisor to join our team in Lincoln, Nebraska. This position serves as a key link between our customers, technicians, and service department by providing exceptional customer service, coordinating repair orders, sourcing parts, and helping ensure repairs are completed efficiently and accurately.

The ideal candidate will have strong communication skills, a customer-first mindset, and experience working in a parts, service, trucking, diesel, automotive, agricultural, or heavy equipment environment. If you enjoy solving problems, supporting customers, and working in a fast-paced service operation, we encourage you to apply. This format aligns with previous Interstate parts-counter postings such as

Why Join Interstate Companies?

Interstate Companies is a dynamic organization employing more than 1,700 team members across 40 locations throughout the Upper Midwest. At Interstate, we live our Pride in Service values every day through our commitment to customers, teammates, and communities.

Parts Counter / Service Advisor Duties:

• Serve as the primary point of contact for customers seeking parts and service support.
• Open, manage, and close service work orders while ensuring accurate documentation.
• Communicate repair updates, timelines, and recommendations to customers.
• Lookup, source, price, and order parts for diesel engines, trucks, trailers, and industrial equipment.
• Coordinate with technicians to ensure parts availability and efficient repair completion.
• Process customer orders, invoices, and purchase transactions accurately.
• Assist walk-in, phone, and email customers with parts and service inquiries.
• Utilize computerized inventory and service management systems to locate parts and monitor repair status.
• Receive, stock, and organize incoming parts shipments.
• Maintain accurate inventory levels and assist with inventory cycle counts.
• Build strong relationships with customers by delivering responsive and professional service.
• Follow all company safety procedures and operational standards.

Parts Counter / Service Advisor Requirements:

• High school diploma or GED required.
• Previous experience in parts sales, service advising, customer service, diesel, truck, automotive, agricultural, construction, or heavy equipment industries preferred.
• Strong communication and customer service skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Computer proficiency and experience with business software systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Valid driver's license preferred.

Preferred Qualifications:

• Experience working with diesel truck, trailer, power generation, agricultural, or heavy equipment parts.
• Knowledge of service operations, repair processes, and work order management.
• Familiarity with inventory management and parts catalog systems.
• Previous experience using dealership management or ERP systems.
• Mechanical aptitude and understanding of diesel engine and equipment components.

Education:

• High School Diploma or GED required.
• Additional technical, business, or industry-related training is a plus.

Employee Benefits:

• Competitive Wages – Be paid your worth!
• Tool Program – Available for qualifying positions
• Tuition Assistance – For educational and career growth
• Health, Dental, and Vision Coverage – Begins the first day of the following month
• Paid Time Off (PTO) – Starts accruing on day one
• Holidays – 6 Paid Holidays plus 2 Floating Holidays
• 401(k) – With company match
• Short-Term Disability – Company paid
• Long-Term Disability – Company paid
• Life Insurance – Company paid
• HealthiestYou Virtual Healthcare – Company paid

Join the Interstate Power Systems team in Lincoln and help deliver the Pride in Service our customers have come to expect.