Field Service Advisor

Job Title: Field Service Advisor
Location: Omaha Nebraska
Company: Interstate Power Systems

Position Overview

Interstate Power Systems is seeking a Field Service Advisor to join our Omaha Nebraska team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.

Key Responsibilities

• Act as the first point of contact for field service inquiries from fleet managers, owner-operators, and equipment operators.
• Manage the end-to-end invoicing process, including reviewing work orders, verifying labor and material charges, resolving discrepancies, and ensuring invoices are issued accurately and on schedule.
• Coordinate with operations, technicians, and accounting to ensure all billable work is captured and invoiced correctly.
• Create detailed repair scopes, cost estimates, and work orders for field technicians.
• Schedule and dispatch field service technicians while optimizing routes and technician workloads.
• Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
• Conduct post-repair follow-ups and quality assurance checks with customers.
• Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
• Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.

Qualifications

Required

• 3 years of experience in heavy-duty truck, trailer, or industrial generator service (dealership, fleet, or field environment).
• Strong mechanical aptitude with knowledge of diesel engines, electrical systems, hydraulics, and power generation equipment.
• Proven customer service skills with the ability to explain technical issues in clear, non-technical terms.
• Proficiency with service management software and Microsoft Office (Outlook, Excel).

Preferred

• Prior field service experience with on-site repairs of Class 6-8 trucks, reefer trailers, or standby/emergency generators.
• OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration).
• Experience in warranty administration and OEM portal systems.
• ASE Medium/Heavy Truck or Power Generation certifications.

Employee Benefits

• Competitive Wages: Earn what you're worth with a strong salary and commission structure.
• Tuition Assistance: Support for educational and career growth.
• Comprehensive Health Coverage: Health, dental, and vision plans starting the first day of the following month.
• Paid Time Off (PTO): Begins accruing on day one of full-time employment.
• Holidays: 6 holidays plus 2 floating holidays per year.
• 401(K): Company matching to support your future.
• Disability and Life Insurance: Long-term and short-term disability and life insurance provided.
• Healthiest You: Virtual healthcare access paid by Interstate.
• Pet Insurance: Coverage for your furry friends.
• Employee Discounts: Available on products and services.
• Employee Assistance Program: Free 24/7 access to guidance for life's challenges.
• Health and Well-being Screening: Paid screenings for employees and their spouses.

Note: This job description is not exhaustive, and duties may evolve to meet business needs.

Interstate Companies is an Equal Opportunity Employer. We welcome all qualified candidates to apply by submitting a resume for consideration.

Apply Now: Join our team and lead field service excellence at Interstate Power Systems!

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